Logo of Huzzle

Home

Matches

Explore

Manage

Supervisor

image

LUSH Fresh Handmade Cosmetics - MENA

6d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Canterbury
  • 19d left

AI generated summary

  • You must be flexible on weekends, love customer service, handle tough conversations, manage expectations, collaborate with your team, and communicate effectively.
  • You will lead the sales team, engage customers, maintain store displays, support sales targets, organize events, train staff, ensure smooth operations, uphold safety standards, and seek personal development.

Requirements

  • Candidate must be flexible with the weekends
  • Embrace a genuine love for delivering outstanding customer service
  • Navigate tricky conversations with finesse
  • Set and manage expectations
  • Work alongside your team to achieve your collective goals
  • Weave effective verbal communication skills into your daily routine

Responsibilities

  • Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
  • Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
  • Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
  • Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
  • Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
  • Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
  • Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
  • Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
  • Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

FAQs

What is the application deadline for the Supervisor position?

The application deadline for the Supervisor position is 2 June 2025.

Where is the Supervisor position located?

The Supervisor position is located in Canterbury.

What is the hourly compensation for this role?

The hourly compensation for the Supervisor role is £13.60.

What are the working hours for this position?

The position offers 25 hours per week, with options for overtime.

Is weekend availability required?

Yes, candidates must be flexible with working on weekends.

When are the interviews scheduled?

Interviews are scheduled for Tuesday, 3 June 2025, and Wednesday, 4 June 2025, with trial shifts on Friday, 6 June 2025, or Saturday, 27 June 2025.

What kind of experience is required for this role?

Candidates should have a genuine love for delivering outstanding customer service, strong management skills, teamwork abilities, and effective communication skills.

What benefits are offered with the Supervisor position?

Benefits include a holiday allowance, 50% discount on Lush products and spa treatments, profit-based bonus, complimentary spa treatment, pension scheme, paid day off for your birthday, cycle to work scheme, discounted rail and bus season tickets, employee assistance programme, 6 months of full pay for parental leave (for qualifying primary caregivers), financial childcare support on return to work, and flexible working arrangements.

Can I receive training and development in this position?

Yes, the role provides opportunities for personal development through training sessions, coaching from management, and connecting with other leaders.

What are the key responsibilities of a Supervisor?

Key responsibilities include leading and motivating the sales team, engaging with customers, maintaining shop floor organization, supporting sales targets, organizing in-store events, providing training and development for team members, leading the store in the manager's absence, ensuring health and safety standards, and seeking personal development opportunities.

image

LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.