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Supervisor - London

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must be passionate, dedicated and customer-focused, leading the team to meet sales targets, drive profitability, and maintain brand image. Lead by example and embody PRIDE values to ensure exceptional service every day.
  • You will supervise team, optimize customer experience, train staff, handle customer queries, maintain store presentation, complete administrative tasks, manage store keys, and drive sales in absence of senior management.


  • You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
  • You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.


  • Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.


What are the key responsibilities of a Supervisor at The White Company in London?

The key responsibilities of a Supervisor at The White Company in London include supervising the team to optimize the customer experience, training and developing staff, handling customer queries and complaints, maintaining store presentation, performing administrative procedures, managing store keys and opening/closing procedures, and driving sales on the shop floor in the absence of senior management.

What benefits are offered to Supervisors at The White Company in London?

The benefits offered to Supervisors at The White Company in London include a 50% discount on products, 23 days holiday (rising to 25), a Volunteer Day with a charity of choice, a discretionary bonus scheme, discounts through Perkplace Benefits Platform, enrollment into the Group Personal Pension scheme, life assurance coverage after probationary period, and social events throughout the year.

What is The White Company's commitment to Equality, Diversity, and Inclusion?

The White Company is committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. They aim to ensure that their environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. The company actively promotes Equality, Diversity, and Inclusion starting from the recruitment and selection process.

What is The White Company's commitment to Sustainability?

The White Company is committed to building a sustainable legacy that will enable a brighter future for people and the planet. They believe that sustainability should be reflected in everything they do and are dedicated to making sustainable choices in their operations.

Retail & Consumer Goods
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.