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Supervisor - London

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  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • London


  • You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
  • You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.


  • Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.


What are the responsibilities of the Supervisor role in this position?

The Supervisor in this role is responsible for supervising the team to provide exceptional customer service, training and developing staff, dealing with customer queries and complaints, maintaining store presentation, handling administrative procedures, driving sales on the shop floor, and more.

What benefits are offered for this Supervisor position?

Benefits for this Supervisor position include a 50% discount on products, holiday allowance, a Volunteer Day with a charity of your choice, a discretionary bonus scheme, discounts through the Perkplace Benefits Platform, group personal pension scheme, life assurance plan, and social events throughout the year.

What values are important for the Supervisor to bring to this role?

The Supervisor should bring The White Company's PRIDE values to life, leading the team to bring their best every day and maintaining the brand image. They should also prioritize customer service, staff development, and driving sales.

What is the company's approach to Equality, Diversity, and Inclusion?

The White Company is committed to creating an inclusive culture that welcomes and celebrates diversity. They value authenticity, appreciate different perspectives, and strive to create an environment where everyone feels they belong. The company has an active Equality, Diversity, and Inclusion Policy in place.

How does the company approach sustainability?

The White Company is committed to building a sustainable legacy that benefits both people and the planet. This commitment is reflected in everything the company does, and they believe in creating a brighter future through sustainable practices.

Retail & Consumer Goods
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.