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Supervisor

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Bella Italia

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must ensure building security, collaborate with management, foster team rapport, excel in customer service, and thrive in a fast-paced, dynamic environment.
  • You will open and close the building, prepare for service, support the team, engage with guests, and thrive in a fast-paced environment focused on exceptional customer service.

Requirements

  • Be responsible for opening and securely closing the building
  • Help prepare for service, working closely with the Management Team and helping run the shifts
  • Be great at building rapport and being a point of contact for the team members, both back and front of house
  • Be obsessed with customer service and delighting each and every one of our guests
  • Be used to working in a fast paced, upbeat environment, where the floor is your stage

Responsibilities

  • Be responsible for opening and securely closing the building
  • Help prepare for service, working closely with the Management Team and helping run the shifts
  • Be great at building rapport and being a point of contact for the team members, both back and front of house.
  • Be obsessed with customer service and delighting each and every one of our guests
  • Be used to working in a fast paced, upbeat environment, where the floor is your stage!

FAQs

What is the work environment like at Bella Italia?

The work environment at Bella Italia is fast-paced and upbeat, where the floor is your stage, and you will be expected to engage enthusiastically with both customers and team members.

What specific responsibilities does a Supervisor have?

As a Supervisor, you will be responsible for opening and closing the building securely, preparing for service, running shifts, building rapport with team members, and ensuring excellent customer service.

Is there any opportunity for promotions or recognition within the company?

Yes, Bella Italia offers recognition programs such as "Heroes of the Month" and there are competitions to win trips, which provide opportunities for promotion and acknowledgment.

What discounts do employees receive?

Employees receive a 50% discount on meals, a 25% discount for friends and family, as well as additional discounts on gym memberships and Merlin Entertainments.

Are there any health and wellness programs offered to employees?

Yes, Bella Italia provides a "We Care" program that includes a 24/7 virtual GP, mental health support, counselling, and healthy diet and fitness support.

Is prior experience required for the Supervisor position?

While the job description does not specify required experience, having a background in customer service and supervisory roles would be beneficial for the fast-paced environment.

What is the company culture at Bella Italia?

The company culture at Bella Italia emphasizes community, teamwork, and a shared love for food and friendship, creating a familial atmosphere among employees.

How can I reach out for more information about the Supervisor position?

You can reach out through the application platform or contact Bella Italia directly for more details regarding the Supervisor position.

Bella Italia

Retail & Consumer Goods
Industry
1001-5000
Employees
1990
Founded Year

Mission & Purpose

Bella Italia is a restaurant chain in the UK specializing in authentic Italian cuisine, offering a diverse menu that includes pasta, pizza, and other traditional dishes. Their ultimate mission is to provide a genuine Italian dining experience with high-quality food and a welcoming atmosphere. Their purpose is to bring the taste of Italy to their customers, delivering memorable meals and exceptional service that create a warm and enjoyable dining experience.