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Supervisor

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Claire's

Oct 12, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You must be flexible, reliable, and have some high school education. Strong communication, basic computer skills, customer service understanding, and the ability to manage shifts are essential.
  • You will drive sales, ensure customer satisfaction, manage store operations, assist with deliveries and merchandising, and host in-store events while maintaining a welcoming environment.

Requirements

  • Must be flexable
  • Must be reliable
  • Some high school required
  • Minimum 1 year supervisor experience is prefered but not necessary
  • Excellent verbal/written communication and organizational skills
  • Basic computer skills
  • Understands the importance of Customer Service
  • Sound understanding of mathematics and strong reading comprehension skills
  • Ability to run and manage a shift (sometimes lone working)
  • Self motivated and ability to use your own initiative
  • Ability to stand during scheduled shifts
  • Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
  • Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers
  • Ability to operate POS system

Responsibilities

  • Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales
  • In the absence of any other management they may open and close the store and are responsible at that point for ensuring that the store trades safely and legally
  • Delivering sales through friendly and efficient customer service
  • Ensuring our customers have a fun and enjoyable shopping experience
  • Demonstrating Claire’s products
  • Assisting customers with their queries using your product knowledge
  • Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
  • Ear piercing (you will receive full training)
  • Ensuring the store looks presentable and inviting to our customers
  • Hosting and participating in parties in store
  • Supporting other stores during holidays and peak times

FAQs

What is the role of a Supervisor at Claire's?

The Supervisor, or 3rd Key Holder, is responsible for supporting the Store Manager and Assistant Store Manager in achieving retail store targets, driving sales, ensuring customer satisfaction, and overseeing store operations in their absence.

Is prior experience required for this position?

While a minimum of 1 year of supervisory experience is preferred, it is not strictly necessary.

What are the working hours for this position?

This position is for 8 hours at Elgin, and candidates must be 18 years or older.

What are the key responsibilities of a Supervisor at Claire's?

Key responsibilities include delivering sales through customer service, overseeing store operations, processing deliveries, assisting with visual merchandising, ear piercing (after training), and hosting store parties.

What qualities does Claire's look for in a candidate?

Candidates should be flexible, reliable, self-motivated, possess excellent communication and organizational skills, and understand the importance of customer service.

Are there any physical requirements for the job?

Yes, candidates must be able to stand during scheduled shifts, maneuver up to 25 lbs regularly and up to 75 lbs occasionally, and perform various physical activities such as bending and climbing.

Do you offer training for new employees?

Yes, Claire's provides full training, including for ear piercing and other job responsibilities.

How does Claire's approach diversity and inclusion in hiring?

Claire's is committed to diversity, equity, and inclusion and encourages applications from underrepresented groups, including individuals with disabilities.

Is a high school diploma required for this position?

Some high school education is required, but the specific level of education may vary.

What should applicants do if they require accommodation during the recruitment process?

Applicants needing accommodation should inform Claire's of their requirements, which will be addressed confidentially. They can email Benefits@claires.com to request accommodation.

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Claire's

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

For more than 60 years, Claire’s has opened the door to self-discovery for people of all ages. We’re dedicated to encouraging this through each experience and product discovery. As a global brand powerhouse for self-expression, we’re passionate about our purpose and our people. Trusted by consumers around the world, our Claire’s and Icing brands deliver immersive experiences through more than 2,600 company-operated Claire’s and Icing stores in North America and Europe, more than 275 Claire’s franchise stores primarily in the Middle East and South Africa, and over 13,000 concessions globally across 30 retail partners. Behind each consumer experience, is a team of truly inspirational people who show up as they are and encourage others to do the same every day. Supporting our team members as they grow, change and reinvent themselves is how we get stronger and more innovative as an organization, creating an inclusive and diverse culture that inspires us all to dream and achieve.