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Supervisor - Ashford (40 hours)

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Rituals

Oct 26

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Prior experience as a supervisor or Team Leader within retail or hospitality.
  • Strong motivation to reach performance targets.
  • A customer-service mentality and team-player’s work ethic.
  • Decision making and problem-solving skills.
  • Eye for detail, organised and structured.

Responsibilities

  • Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop?
  • Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.
  • As a Rituals Expert, you’re part of our in-store management team.
  • You are a master of the Rituals feel good experience with the product expertise to match.
  • You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.
  • Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!
  • You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store.
  • You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.
  • High on energy, low on ego and with a little bit of humour!
  • You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores.
  • In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

FAQs

What is the job title for this position?

The job title is Supervisor - Ashford (40 hours).

What are the main responsibilities of a Rituals Expert?

As a Rituals Expert, you will engage with customers, ensure an optimal customer experience, mentor and support Rituals Advisors, and work alongside the management team to reach personal and store goals.

Do I need prior experience to apply for this role?

Yes, prior experience as a supervisor or Team Leader within retail or hospitality is required.

What qualities are important for this position?

Important qualities for this position include a customer-service mentality, strong motivation to reach performance targets, decision making and problem-solving skills, as well as being organised and detail-oriented.

What kind of work environment can I expect at Rituals?

You can expect a high-energy work environment where teamwork and community are valued, and where every team member is encouraged to connect with customers and support one another.

What benefits do employees receive at Rituals?

Employees receive a range of benefits including training and development opportunities, a competitive bonus scheme, an employee discount, quarterly product allowance, numerous wellbeing initiatives, and company & team events.

What is the primary goal of a Rituals Expert in the store?

The primary goal is to provide a feel-good experience for customers while driving sales and mentoring team members.

How does the role of a Rituals Expert support the store manager?

The Rituals Expert works closely with the Store Manager and Assistant Store Manager to achieve store performance goals and contributes to the overall management of the store.

Is there room for professional development in this role?

Yes, there are training and development opportunities available, allowing for professional skill set expansion in luxury retail and cosmetics.

What type of personality traits are best suited for this position?

Candidates who are high on energy, low on ego, and possess a sense of humor are well-suited for this position.

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Rituals

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!

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