Supervisor, Attractions Operations – Universal Epic Universe

Universal Orlando Resort

Oct 16

Applications are closed

Job
Full-time
Junior & Mid Level
Sports & Fitness
Facilities Management
Orlando

Requirements

High school degree or GED required.
Associate’s degree (AA) or equivalent from two-year College or technical school preferred.
1-3 years of supervisory experience required
Or equivalent combination of education and experience.

Responsibilities

Supervises and oversees the daily operation of rides and shows to ensure proper staffing, capacity, efficiencies, crowd control and Guest service standards are being met. Performs coverage of a specific attraction (or multiple attractions), responsible for overseeing the operation, responds to Guest and operational issues, communicates with various operational partners and is the first responder to operational and Guest issues.
Ensures the safety of Guests and Team Members by reviewing and revising safety practices and procedures and responds to potentially unsafe conditions. Coaches and uses counseling forms to document and maintain safe Team Member actions in accordance with UO policy.
Responsible for developing, coaching and counseling hourly Team Leaders and Attraction Attendants. Manages labor budgets for assigned attractions. Monitors, tracks and records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to Guest comments, capacity, downtimes, and incident reports.
Focuses on Guest and Team Member satisfaction. Ensures that each Team Member is meeting UO service standards and assisting Guests while maintaining an efficient, safe and pleasant environment. Ensure that TSAT and GSAT initiatives and programs are in place to keep the workplace fun while increasing overall job satisfaction and efficiency.
Maintains positive relationships and partners with other UO departments to ensure that departmental goals are being met while maintaining UO standards. Responsible for maintaining the quality, cleanliness and facility maintenance standards to ensure the assigned venues are “Show Ready” for our guests at all times. Also responsible for maintaining the quality, cleanliness and facility maintenance of venue(s) back of house areas.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

FAQs

Do we support remote work?

Yes, we support remote work but in a hybrid format, with Team Members required to be on-site a minimum of three days per week.

What are the primary responsibilities of the Supervisor, Attractions Operations?

The primary responsibilities include overseeing daily operations of rides and shows, ensuring Guest and Team Member safety, developing and coaching Team Leaders and Attraction Attendants, managing labor budgets, and maintaining quality and cleanliness of venues.

What qualifications are required for this position?

A high school degree or GED is required, with an Associate’s degree (AA) or equivalent preferred.

How much supervisory experience is required for this role?

1-3 years of supervisory experience is required, or an equivalent combination of education and experience.

What does the job involve in terms of safety responsibilities?

The job involves reviewing and revising safety practices and procedures, responding to potentially unsafe conditions, and ensuring the safety of both Guests and Team Members in accordance with UO policy.

Will I be responsible for managing budgets?

Yes, you will manage daily labor budgets for assigned attractions and monitor overtime and training projections.

How does this role contribute to Guest satisfaction?

This role focuses on ensuring that each Team Member meets UO service standards while providing a safe, efficient, and pleasant environment for Guests.

Are there opportunities for professional development in this role?

Yes, you will be responsible for developing, coaching, and counseling hourly Team Leaders and Attraction Attendants, which offers opportunities for professional development.

What does "Show Ready" mean in the context of this position?

"Show Ready" refers to maintaining the quality, cleanliness, and facility maintenance standards of the assigned venues to ensure they are prepared for Guests at all times.

Is Universal Orlando an equal opportunity employer?

Yes, Universal Orlando is an equal opportunity employer.

Universal Orlando Resort

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Entertainment & Media

Industry

10,001+

Employees

1990

Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?