Supervisor - Birmingham Bullring (40 hours)

Rituals

Oct 10

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Hospitality & Retail
Birmingham

Requirements

Prior experience as a supervisor or Team Leader within retail or hospitality.
Strong motivation to reach performance targets.
A customer-service mentality and team-player’s work ethic.
Decision making and problem-solving skills.
Eye for detail, organised and structured.

Responsibilities

Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.
As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.
Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics! You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.
High on energy, low on ego and with a little bit of humour! You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

FAQs

What is the job title for this position?

The job title is Supervisor - Birmingham Bullring.

How many hours does this position require?

This position requires 40 hours of work per week.

What kind of experience do I need to apply?

You need prior experience as a supervisor or Team Leader within retail or hospitality.

What qualities are essential for a success in this role?

Essential qualities include a customer-service mentality, strong motivation to reach performance targets, decision-making and problem-solving skills, and an eye for detail.

What kind of atmosphere can I expect in the workplace?

You can expect a high-energy atmosphere where team members are encouraged to connect with customers and each other in a supportive manner.

Is there an opportunity for professional development in this role?

Yes, there are training and development opportunities available for employees.

What benefits do employees receive?

Employees receive benefits such as a competitive bonus scheme, Rituals employee discount, quarterly product allowance, numerous wellbeing initiatives, and participation in company and team events.

Will I need to mentor other team members?

Yes, as a Rituals Expert, you will mentor and support your fellow Rituals Advisors.

Are there performance targets I need to meet?

Yes, there are individual and store performance targets that you will work towards.

What is the main responsibility of the Rituals Expert?

The main responsibility is to provide an optimal customer experience and be a brand ambassador while mentoring team members.

Rituals

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics

Industry

5001-10,000

Employees

2000

Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!