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Supervisor - Birmingham Bullring (Part-time, 32 Hours)

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PANDORA Jewelry

Aug 9

Applications are closed

  • Job
    Part-time
    Junior & Mid Level
  • Birmingham

Requirements

  • - Proven experience in driving sales and profitability in store
  • - A passion for driving a culture of exemplary customer service
  • - Strong communication skills in order to establish and coach a high performing team
  • - The ability to be adaptable and flexible to changing business needs
  • - A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • - A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • - Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • - Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • - Monitor store sales figures
  • - Handle serious complaints that have been escalated
  • - Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • - Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • - Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • - Cashing up and reconciling the till systems
  • - Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • - Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • - Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • - Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What is the hourly rate of pay for the Supervisor position?

The position offers a competitive hourly rate of pay.

Is there a bonus structure in place for this role?

Yes, there is a monthly bonus of 10% if sales targets are achieved, with the potential of 20% if stretch targets are met.

How many hours per week is this position?

This is a part-time position at 32 hours per week.

What type of experience is preferred for the ideal candidate?

Prior experience with a leading brand and/or in desirable consumer product retailing is preferred.

What are the key responsibilities of the Supervisor?

Key responsibilities include overseeing the sales floor, motivating the team to drive sales, providing excellent customer service, and managing store operations.

Are there any benefits included with this role?

Yes, benefits include a generous employee discount, an annual jewellery uniform allowance, access to an online benefits platform, and free support through ‘Retail Trust’ for health and wellbeing.

What qualities are we looking for in candidates?

Candidates should demonstrate a passion for driving exemplary customer service, proven sales experience, good communication skills, adaptability, a positive attitude, and a well-presented appearance.

What kind of training will I receive?

The role includes coaching sessions and support to develop your product knowledge and sales techniques, as well as ongoing management support.

What should I expect during the interview process?

The recruitment procedures are designed to be transparent and fair, focusing on your competencies and skills.

Is there any support available for mental health and wellbeing?

Yes, employees have free support through 'Retail Trust' for various health and wellbeing needs, financial advice, legal aid, and more.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.

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