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Supervisor - Gloucester Quays

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Gloucester

AI generated summary

  • You need retail experience, leadership skills, passion for customer service, sales focus, and effective decision-making for the Supervisor role at Gloucester Quays.
  • You will support store team, drive sales, maintain visuals, manage inventory, enforce standards, and ensure a safe environment for staff and customers.


  • Previous retail experience, preferably within a retail supervisor or team leader role.
  • Strong leadership, communication, and organisational skills.
  • A passion for delivering outstanding customer service.
  • Ability to support driving sales and achieving store profitability.
  • Effective decision-making and problem-solving skills.


  • Support the Store Manager and Assistant Store Manager in leading, training, and motivating the store team to achieve business objectives.
  • Ensure a high level of customer satisfaction through exceptional service, product knowledge and problem resolution.
  • Assist in driving store sales and achieving financial goals.
  • Oversee stock levels, replenishment, and inventory accuracy.
  • Maintain and execute high standards of visual presentation and store layout.
  • Ensure adherence to company policies, procedures, and operational standards.
  • Ensure a safe and secure environment for staff and customers.


What will be my role as a Supervisor at the Berghaus Outlet Store in Gloucester Quays?

As a Supervisor, you will assist in managing daily store operations, ensuring outstanding customer service, and supporting the store team to achieve sales targets.

What brands do Pentland Brands own?

Pentland Brands proudly owns Berghaus, Speedo, Canterbury, Endura, Mitre, and Kickers.

What is the work culture like at Pentland Brands?

Pentland Brands celebrates differences and gives everyone the freedom to innovate and grow. We believe in creating a positive work environment where employees can build brands and careers.

Building a family of brands, for the world to love, generation after generation.

Fashion & Arts
Founded Year

Mission & Purpose

Pioneering brands that make life better. We are Pentland Brands, a global family business bringing some of the most loved sports, outdoor and lifestyle brands to millions of people around the world. We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, SeaVees, KangaROOS and Red or Dead. We’re the footwear and apparel licensee for Kickers in the UK. We also have a joint venture partnership with Lacoste for footwear. All our brands have their own unique identities and every one of them is powered by Pentland. We have around 1,400 employees worldwide and we’re always on the lookout for talented, enthusiastic people to help shape our future. We celebrate difference and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do. At Pentland, we’re guided by four principles, we use these to make sure we’re not only doing a great job, but we’re doing it in the right way: - Success is a team game - With clarity and courage - Better as standard - In good conscience


  • Building a positive business

    Our teams are united in taking action for people and planet. We focus on creating products our consumers are proud to wear, by supporting workers in our supply chain, helping our own people to achieve their best, and giving back to our communities. We have three employee positive business squads, which drive how we take action across areas including sustainability, charity, diversity and inclusion.

  • Health & wellbeing

    Other benefits we offer include a one hour time-out every day, an employee assistance programme for confidential advice and access to counsellors, D&I support squads, social events and give-back days.

  • Career development

    We help our people reach their potential through programmes such as unlimited access to LinkedIn Learning, regular speaker sessions and sponsorship or study support to colleagues looking to achieve their further education ambitions.

  • Rewards & recognition

    We offer generous discounts across our brands, so you can enjoy the outdoors in Berghaus or bring tennis chic to the streets in ellesse.

  • Hybrid & flexible working

    We understand that balance is important, whether you’re based in one of our global offices or working from home. All our offices are designed to be creative environments for our people to thrive. We also make space for our people to work flexibly where they can, in a way that’s right for them.