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Supervisor - Harrogate (24 hours - FTC)

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Rituals

Sep 25

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail

Requirements

  • Prior experience as a supervisor or Team Leader within retail or hospitality.
  • Strong motivation to reach performance targets.
  • A customer-service mentality and team-player’s work ethic
  • Decision making and problem-solving skills.
  • Eye for detail, organised and structured.

Responsibilities

  • Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.
  • As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.
  • Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics! You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.
  • You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

FAQs

What is the job title for this position?

The job title is Supervisor - Harrogate on a 24-hour fixed-term contract (FTC).

What type of experience is required for this role?

Prior experience as a supervisor or Team Leader within retail or hospitality is required.

What are the main responsibilities of a Rituals Expert?

As a Rituals Expert, you are part of the in-store management team, responsible for engaging with customers, mentoring Rituals Advisors, and ensuring an optimal customer experience.

Is this position full-time or part-time?

This position is part-time, consisting of 24 hours per week.

What qualities are necessary for this role?

Necessary qualities include high energy, a customer-service mentality, strong motivation to reach performance targets, and decision-making and problem-solving skills.

What benefits does Rituals offer to employees?

Benefits include training and development opportunities, a competitive bonus scheme, Rituals employee discount, quarterly product allowance, wellbeing initiatives, and company & team events.

Will I receive training in this position?

Yes, there are training and development opportunities available for employees.

What should I expect from the team dynamic at Rituals?

You can expect a supportive and collaborative team environment, where you can connect with team members and customers while maintaining a professional and exciting atmosphere.

Is there a strong emphasis on customer service in this role?

Yes, a customer-service mentality is a crucial requirement for this role, as engaging with customers and ensuring their satisfaction is a top priority.

Do employees receive a discount on products?

Yes, employees receive a Rituals employee discount.

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!