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Supervisor I, Operations Management

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RELX Group

12d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You must hold a Bachelor’s degree, possess strong communication and organizational skills, demonstrate problem-solving abilities, and have experience managing people, with project management skills preferred.
  • You will manage daily operations, monitor performance, drive process improvements, ensure compliance, and support audits while meeting service level objectives and fostering team development.

Requirements

  • Bachelor’s degree holder
  • Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
  • Strong organizational, prioritization and delegation skills
  • Proven problem solving and analytical skills
  • Meticulous and project management skills
  • No supervisor experience necessary BUT proven success in managing people and performance
  • RELA 1.0 Graduate is an advantage but not required

Responsibilities

  • Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive results
  • Manage day-to-day operations including queue and staffing management to ensure overall department operations meet service level objectives and metrics i.e., 12 Hour TAT, 10 Report
  • Proactive and highly motivated with strong performance management skills to ensure employees meet production, accuracy, and efficiency requirements to meet SLAs.
  • Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
  • Manage and facilitate the corrective action process, partnering with the Manager
  • Process audit – support annual process audit activities
  • Operations Standard – support compliance with established processes
  • Complete other duties as assigned

FAQs

What is the primary responsibility of a Supervisor I in Operations Management?

The primary responsibility is to manage day-to-day operations, monitor and evaluate work accuracy, and drive performance to meet service level objectives and metrics.

What qualifications are required for this position?

A bachelor's degree is required, along with excellent written and verbal communication skills, strong organizational and prioritization skills, and proven problem-solving abilities.

Is previous supervisory experience mandatory for this role?

No, supervisory experience is not required, but proven success in managing people and performance is essential.

What metrics should the Supervisor I be familiar with?

The Supervisor I should be familiar with service level objectives such as a 12-hour turnaround time (TAT) and the 10 Report metrics.

What types of skills are emphasized for this role?

Key skills include performance management, analytical abilities, project management, and the ability to develop people and improve processes.

Will the Supervisor I be involved in team process improvement initiatives?

Yes, the Supervisor I is expected to drive key initiatives for team process improvement and efficiency.

Does the company offer any support for individuals with disabilities during the hiring process?

Yes, the company is committed to providing a fair and accessible hiring process and offers accommodations as needed. Interested applicants can complete the Applicant Request Support Form.

Is there a specific program or training that is advantageous for applicants?

Being a RELA 1.0 graduate is considered an advantage but is not a requirement for the position.

How does the company approach diversity and inclusion?

LexisNexis is an equal opportunity employer, and qualified applicants are considered for employment without regard to various protected characteristics, emphasizing a commitment to diversity and inclusion.

Are there any additional responsibilities outside of managing daily operations?

Yes, additional responsibilities may include supporting annual process audit activities, ensuring compliance with established processes, and completing other duties as assigned.

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RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx