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Supervisor I, Sales Support

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    People, HR & Administration
  • Manila
  • Quick Apply

AI generated summary

  • You must have a bachelor's degree, 2 years of supervisory experience, strong Excel skills, CRM knowledge, attention to detail, excellent communication, and no disciplinary or attendance issues.
  • You will train local sales operations staff, establish metrics, ensure SLA compliance, drive process improvements, document procedures, and lead a high-performing team while adhering to company policies.

Requirements

  • Must be a bachelor’s degree holder
  • Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
  • Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
  • Must have a keen eye for details and the ability to manage data with accuracy and completeness
  • Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
  • Must be dynamic or capable of balancing multiple priorities in various work areas
  • Must be willing to work night shift
  • Intermediate to advance skills in MS Excel
  • Proficiency in MS Office suite and web-based applications
  • Familiarity in sales commission platform (nice-to-have)
  • Working knowledge in CRM platform or equivalent e.g. Oracle-based CRM, Salesforce
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

  • Develops local talent on sales operations; manage knowledge transfer from the US team to the local team as well as cross-skilling or training within the local team
  • Establishes key metrics to measure the team's performance and the development and effectiveness of operational processes
  • Collaborates with the US business unit stakeholders to ensure SLAs are established and exceeded
  • Constantly challenges the status quo, explores, and implements best practices in all aspects of sales operations and analytics
  • Documents all processes to ensure business continuity
  • Promotes and facilitates an organization of continuous process improvement
  • Attracts, recruits, and retains top talent; motivates and leads a high-performing sales operations team
  • Sets examples for staff in areas of personal character, commitment, organizational skills, and work habit
  • Adheres to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team

FAQs

What is the primary responsibility of the Supervisor I, Sales Support?

The primary responsibility is to develop local talent in sales operations, manage knowledge transfer from the US team, establish key performance metrics, and promote continuous process improvement within the sales operations team.

What qualifications are required for this position?

Candidates must have a bachelor's degree, knowledge and experience in end-to-end sales operations, at least 2 years of proven leadership or supervisory experience, and strong skills in data management, communication, and proficiency in MS Office applications.

Is prior experience in a specific CRM platform preferred?

Yes, familiarity with sales commission platforms is a nice-to-have, and working knowledge of CRM platforms such as Oracle-based CRM or Salesforce is required.

What are the internal hiring requirements for this role?

Candidates must be in their current role for at least 1 year, should not have received any disciplinary actions in the past 12 months, and must not have any attendance and punctuality issues in the same period.

What are the essential skills needed for this position?

Essential skills include attention to detail, the ability to manage multiple priorities, excellent written and verbal communication skills, and intermediate to advanced skills in MS Excel.

What kind of work schedule can I expect for this job?

Candidates must be willing to work a night shift.

Are there opportunities for career development within this position?

Yes, the role involves developing local talent, which includes opportunities for training and cross-skilling within the sales operations team.

How does LexisNexis promote diversity and inclusion in the workplace?

LexisNexis, a division of RELX, is committed to equal opportunity employment and ensures qualified applicants are considered without regard to race, color, creed, religion, sex, national origin, disability, and other protected characteristics.

Is there any support for applicants with disabilities during the hiring process?

Yes, applicants who require accommodation or adjustment due to a disability can fill out the Applicant Request Support Form or contact our support line for assistance.

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx