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Supervisor, Outside Sales

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Spectrum

7d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Farmers Branch

AI generated summary

  • You need strong English skills, excellent communication, 2+ years in Outside Sales, a bachelor's or equivalent experience, a valid driver's license, and knowledge of telecom services and Direct Sales.
  • You will lead and develop sales teams, manage recruitment and training, analyze performance, ensure accountability, and drive sales efforts while maintaining positive relationships and reporting on results.

Requirements

  • Ability to read, write, speak and understand the English Language
  • Excellent communication, interpersonal and organizational skills
  • Possess strong technical and computer skills
  • Ability to complete documentation accurately
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Must be able to work non-traditional work hours such as evenings and weekends
  • Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance
  • Bachelor´s degree in business or marketing, or equivalent work experience
  • 2+ years of Outside Sales or related work experience
  • Knowledge of Direct Sales practices
  • Experience with consumer education of products and services
  • Knowledge of cable or telecommunications services
  • Sales Supervisory experience preferred - 0.5+

Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Responsible for meeting and exceeding budgeted headcount and sales goals.
  • A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
  • Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
  • Recruit, interview, hire, and train Residential Connectivity Sales staff.
  • Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
  • Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
  • Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
  • Be familiar with reporting and analytics necessary to drive and support business decisions.
  • Collaborate with other departments and support teams to achieve goals and objectives.
  • Work allocated will consist of approximately 60% fieldwork and 40% office work.
  • Coach to and follow Charter’s Sales Process.
  • Communicate territory assignments to Residential Connectivity Sales Specialists.
  • Monitor the payroll process and ensure timely and accurate approval of all commission payments.
  • Handle employee relation issues, including performance appraisals, coaching, and training.
  • Completes administrative tasks related to all sales activities and ensures their team does the same.
  • Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
  • Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
  • Prepares reports as needed.
  • Perform other duties as requested by leadership.

FAQs

What is the average target compensation for the Supervisor, Outside Sales position?

The average target compensation is $100K plus uncapped incentives.

What are the primary responsibilities of the Supervisor, Outside Sales?

The primary responsibilities include supervising a sales team, meeting sales goals, recruiting and training staff, establishing clear expectations, and collaborating with other departments.

What qualifications are required for this position?

A Bachelor’s degree in business or marketing, or equivalent work experience, along with 2+ years of outside sales or related experience, are required.

Is sales supervisory experience preferred?

Yes, sales supervisory experience of 0.5+ years is preferred for this position.

What skills are necessary for this role?

Necessary skills include excellent communication, organizational skills, strong technical and computer skills, and the ability to complete documentation accurately.

What is the work environment for this position?

The work environment includes both field and office settings, with exposure to inclement weather while working outside.

Are there any specific travel requirements for this job?

Yes, the role requires the ability to travel to assigned territories and company facilities, including during inclement weather.

What kind of work hours can be expected in this position?

The position requires the ability to work non-traditional hours, including evenings and weekends.

Is a valid driver’s license required for this position?

Yes, a valid driver’s license and a satisfactory driving record are required.

What will be the focus of the sales team under this position?

The sales team will focus on selling best-in-class services to residential customers and soliciting new prospective customers.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.