FAQs
What is the role of a Supervisor Retail Customer Care at HUGO BOSS?
The Supervisor Retail Customer Care is responsible for managing the daily operations of the Retail Customer Care team, focusing on customer satisfaction across various communication channels and ensuring adherence to SLAs and KPIs.
What qualifications are required for this position?
Candidates should have successfully completed commercial training, several years of professional experience in customer service or retail, and preferably have experience in leading teams.
Is knowledge of languages important for this role?
Yes, very good knowledge of English and at least one other European language (such as German, French, Spanish, Italian, Polish, or Dutch) is required.
What software and systems should candidates be comfortable with?
Candidates should confidently handle common hardware and software, including MS Windows and MS Office, and have experience with call center systems and SAP, which is an advantage.
Are there opportunities for personal development in this position?
Yes, HUGO BOSS offers a wide range of training opportunities, both online at HUGO BOSS University and through external training providers.
What are the working hours and shift requirements for this role?
The role requires a willingness to work shifts, including weekends.
What benefits are offered to employees in this position?
Benefits include a competitive salary, vacation and Christmas bonuses, a mobility allowance, an annual clothing allowance, a company pension scheme, a gym, 30 vacation days a year, and exclusive discounts for shopping and arts.
How does HUGO BOSS support work-life balance?
HUGO BOSS supports work-life balance through flexible working models, offering 'Threedom of Work' with a combination of on-site and remote work, as well as personal time off through the 'Me Time' program.
Is there a focus on sustainability within HUGO BOSS?
Yes, sustainability is one of HUGO BOSS's key values, and the company is committed to environmental, animal, and climate protection, along with human rights.
What is the team structure in the Retail Customer Care department?
The Supervisor leads a sub-team of 4-8 employees, conducts performance reviews, and acts as both leader and coach.