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Supervisor - Southampton (New Store Opening)

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Charles Tyrwhitt

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Southampton
  • 24d left

AI generated summary

  • You should have retail experience, ideally in store management, a passion for customer service, and align with our values: BE the BOSS, BE the CUSTOMER, and BE the BEST.
  • You will coach the sales team, maximize KPIs, drive customer service, manage operations, and ensure compliance with company policies and safety guidelines for smooth store operations.

Requirements

  • This role specifically requires someone with previous experience in a retail position, ideally with some exposure to store management.
  • Menswear experience is highly desirable, but not essential.
  • The most important thing we’re looking for is a passion for Customer Service and the proven ability to keep this at the forefront of your mind whilst delivering great sales.
  • How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
  • As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success.
  • Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

Responsibilities

  • The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.
  • Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

FAQs

What is the job title for this position?

The job title is Supervisor for the new store opening in Southampton.

Where will the store be located?

The store will be located in West Quay Shopping Centre, Southampton.

What are the working hours for this role?

This role is a 40 hours per week position, and candidates must be fully flexible to work on weekdays and weekends.

What is the salary for this position?

The salary for this position is £26,780 per annum.

Is previous retail experience required?

Yes, previous experience in a retail position is required, ideally with some exposure to store management.

Is menswear experience necessary for this role?

Menswear experience is highly desirable, but it is not essential.

What benefits can employees expect from this position?

Employees can expect a competitive salary, quarterly bonus scheme, uniform allowance, access to staff discounts, support for commuting, a fun work environment, and professional development through the Tyrwhitt Academy.

What does the company value in its employees?

The company values passion for customer service, a pro-active approach, and alignment with their core beliefs: “BE the BOSS”, “BE the CUSTOMER”, and “BE the BEST”.

When is the store expected to open?

The store is expected to open in November 2024.

Are there opportunities for professional development?

Yes, the Tyrwhitt Academy provides training and apprenticeship-level qualifications to support professional development.

What is the company's mission?

The company's mission is to “Make it easy for men to dress well”.

Does the company promote a fun work culture?

Yes, the company has a fun fund for activities such as parties, treats, social activities, and team building events.

How does the company approach sustainability?

The company is committed to making products sustainably, supporting charitable initiatives, and continuously seeking ways to improve their social and environmental impact.

Charles Tyrwhitt

#TyrwhittSpirit

Retail & Consumer Goods
Industry
501-1000
Employees
1986
Founded Year

Mission & Purpose

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better. When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.