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Supervisor - Tallaght (Part-Time, 20 hours)

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PANDORA Jewelry

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You should have sales experience, strong communication skills, adaptability, a positive attitude, a passion for customer service, and a well-presented appearance with a love for retail.
  • You will lead team briefs, monitor sales, manage complaints, perform cash handling, assist in recruitment, and ensure store safety while delivering exceptional customer service.

Requirements

  • - Proven experience in driving sales and profitability in store
  • - A passion for driving a culture of exemplary customer service
  • - Strong communication skills in order to establish and coach a high performing team
  • - The ability to be adaptable and flexible to changing business needs
  • - A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • - A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What is the working schedule for this part-time position?

The position is part-time, requiring 20 hours of work per week.

What are the key responsibilities of the Supervisor role?

The Supervisor will oversee the running of the sales floor, motivate the sales team, drive sales, deliver exceptional customer service, handle complaints, and assist with store operations.

What are the sales targets for the Supervisor?

Supervisors are set personal KPIs and sales targets that they are expected to achieve and exceed through effective selling skills and team motivation.

Is previous retail experience required for this position?

Yes, prior experience with a leading brand and/or desirable consumer product retailing is preferred.

What benefits does Pandora offer for this role?

Benefits include a competitive hourly rate, monthly bonuses for sales targets, an annual jewellery uniform allowance, a generous employee discount, access to various discounts on the benefits platform, and support for health and wellbeing.

What is the company culture at Pandora?

Pandora fosters an energizing and ambitious culture where employees are empowered to be themselves and deliver their best, as evidenced by being recognized in the Sunday Times ‘Best Places to Work 2023’.

How can I apply for the Supervisor position?

If you have the relevant skills and are looking for a new challenge, you can submit your application by clicking the provided 'apply' link in the job description.

Are there any specific qualities sought in candidates for this role?

Ideal candidates should have a passion for driving customer service, strong communication skills, adaptability, a positive attitude, and a well-presented appearance with a taste for desirable products.

Does this job require any special adjustments during the interview process?

If you require reasonable adjustments during the interview, you should inform us as soon as possible.

Is there a potential for career progression within Pandora?

Yes, Pandora is committed to providing unforgettable career progression opportunities for its employees.

PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.