FAQs
What are the main responsibilities of the Supervisor at Westfield Stratford?
The Supervisor will oversee the running of the sales floor, motivate the team of sales assistants to drive sales and excel in customer service, share product knowledge, run coaching sessions, and ensure smooth store operations. Additionally, they will be responsible for meeting personal KPIs and sales targets.
What qualities are needed to excel in this role?
A pro-active, results-driven attitude is needed to thrive in this role. Enjoying a fast-paced, sometimes high-pressure retail environment, as well as the ability to inspire and lead a high-performing team, are essential qualities.
What benefits are offered for this position?
The position offers a competitive hourly rate of pay, a monthly bonus of 10% if sales targets are achieved (with potential for 20% if stretch targets are met), a generous employee discount, an annual jewellery uniform allowance, and other excellent benefits.
Has the company received any recognitions?
Yes, the company has recently been recognized in the Sunday Times ‘Best Places to Work 2023’, being one of only 11 in the ‘very large’ employers category in the UK.
Is product knowledge important for this position?
Yes, sharing Pandora product knowledge with the team is crucial for maximizing sales potential and enhancing customer experience.
What type of environment should a candidate be comfortable working in?
Candidates should be comfortable in a fast-paced, sometimes high-pressured retail environment as they will be responsible for leading a team and driving sales.
How does the Supervisor contribute to customer experience?
The Supervisor motivates the sales team to provide world-class service and supports them in creating special memories for customers, ensuring a positive shopping experience.