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Supplier Delivery Management

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Microsoft

Dec 4

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Hyderabad, +1
    Remote

Requirements

  • Required Qualifications:
  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or Business Leadership, or relevant degree AND 4+ years of managing outsource vendors, direct customer support experience, program management, and/or support management experience
  • OR equivalent experience
  • Strong ability to create reporting using PowerBI and other tools to present the partners data.
  • Ability to analyze data, looking for insights and measurable indicators that will help to prioritize action items.
  • Create consistent and scalable processes across multiple platforms that will ensure positive customer experience.
  • Operate in the environment of demanding target dates, simultaneous priorities, high level of ambiguity and multi team dependencies.
  • Communicate with engineering teams to articulate the pain points and needs that will translate into feature requirements / improvements.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

  • Partner with team and support planning to define operational commitments and goals for both MS and Partners
  • Act as a single point of contact between MS and Partners to drive:
  • Create reporting to build a holistic picture of each partnership’s status.
  • Deliver and communicate to stakeholders about status, repair items and main statistics or KPIs determine
  • Report on deliverables and action items
  • Look across Microsoft and Partner delivery results and drive E2E customer operational view and review
  • Operational efficiency
  • Process improvements
  • Customer facing content
  • Provide product roadmaps, upcoming changes etc to partners
  • Identify training needs for both Partner and MS. Collaborate with Training & Readiness teams to deliver any training needed post launch

FAQs

What is the role of a Senior Support Delivery Manager (SDM) in this position?

The Senior Support Delivery Manager (SDM) is responsible for developing strategies to improve partner/vendor performance, driving customer and partner experience, ensuring operational efficiency, and delivering a world-class support experience in Azure.

What type of experience is required for this job?

A Bachelor's Degree in IT, Computer Science, Business Administration, Engineering, or a relevant field, along with 4+ years of experience in managing outsource vendors or direct customer support, program management, or support management is required.

What tools are expected to be used for reporting?

Strong ability to create reporting using PowerBI and other tools is required to present partner data.

How important is data analysis in this role?

Data analysis is crucial as it helps identify insights and measurable indicators to prioritize action items and improve overall operational performance.

Will the role involve communication with engineering teams?

Yes, the role involves communicating with engineering teams to articulate pain points and needs that translate into feature requirements or improvements.

Are there specific security screening requirements for this position?

Yes, candidates must meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Is there an opportunity for growth and learning within the team?

Yes, the team is characterized by a culture of curiosity and continuous learning, fostering an environment where employees are encouraged to grow and innovate.

How does Microsoft approach inclusivity and diversity in this role?

Microsoft values inclusivity and diversity, providing a diverse team environment where all opinions are valued and employees are encouraged to thrive both at work and beyond.

Is this position eligible for flexible work arrangements?

Yes, the role is flexible, allowing for up to 100% remote work from home.

What are some responsibilities of this position related to partner and internal communication?

Responsibilities include acting as a single point of contact between Microsoft and partners, creating holistic reporting on partnership status, delivering communication on status and KPIs, and identifying training needs for both partners and Microsoft.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.

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