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Supply Chain Assistant

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TipTopJob

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Leeds

AI generated summary

  • You need supply chain experience, strong communication skills, IT proficiency in MS Office and ERP systems, data processing accuracy, import/export knowledge, and a team-oriented, problem-solving mindset.
  • You will manage customer calls and emails, support website availability, process orders, handle loyalty schemes, and provide admin support for ordering, invoicing, and fleet management.

Requirements

  • Experience within a similar supply chain role is essential
  • Communication skills with both internal and external stakeholders.
  • Customer Service Excellence effectively able to manage direct and at times challenging customer contact within Consumer supply.
  • Strong IT Capabilities across core MS Office, ERP systems like Sage, SAP and Ecommerce eg: Shopify.
  • Data input and processing of Customer orders and Invoicing, ability to accurately process and amend data.
  • Systems capability MS Office and ERP preferably: Sage/SAP/Ecommerce/Shopify.
  • Strong communication skills (English).
  • Import and Export processing.
  • Supplier and Customer management.
  • Ability to work as part of a team and provide peer support.
  • Focus under pressure and problem solve in their functional area.
  • Keen to learn and develop processes.

Responsibilities

  • Receiving customer calls regarding service and orders.
  • Actively manage direct customers to websites and overall call management as required.
  • Support of availability on Websites and collaborate with 3PL providers as required.
  • Collating of customer loyalty cards/emails and Charity collaborations.
  • Order processing for retail and brand loyalty schemes.
  • Responding to emails for Customer Sales and customer services.
  • Support and cover Ordering and Invoicing process across full group.
  • Admin support including Fleet Management and associated 3rd party processes.

FAQs

What is the location for the Supply Chain Assistant position?

The position is located in Leeds.

What is the salary for the Supply Chain Assistant role?

The salary for this role is GBP 28,000 per annum.

Is this position full-time or part-time?

This is a full-time, permanent position.

What kind of company is Assisi Pet Care?

Assisi Pet Care specializes in the transformational acquisition, management, and organic growth of pet care, food, and related companies, focusing on sustainable business practices in the European Pet Care Industry.

What are the primary responsibilities of the Supply Chain Assistant?

Primary responsibilities include receiving customer calls regarding service and orders, managing direct customers, supporting website availability, processing orders for retail and brand loyalty schemes, and providing administrative support across the supply chain.

What qualifications are required for this position?

Experience in a similar supply chain role is essential, along with strong communication skills, customer service excellence, strong IT capabilities, and data input and processing skills.

What systems should the Supply Chain Assistant be familiar with?

The Supply Chain Assistant should have capabilities in MS Office, ERP systems like Sage or SAP, and eCommerce platforms such as Shopify.

Is previous experience in customer service necessary for this role?

Yes, customer service experience is crucial for effectively managing customer interactions and supporting service excellence.

What behaviors are valued for this role?

The role values teamwork, focus under pressure, problem-solving skills, and a willingness to learn and develop processes.

Who should consider applying for this position?

Candidates with experience or relevant job titles such as Customer Service Administrator, Customer Service Coordinator, Supply Chain Service Coordinator, and Logistics Coordinator may be considered for this role.

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Marketing & Advertising
Industry
11-50
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2000
Founded Year

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