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Support Administrator

Applications are closed

  • Job
    Full-time
    Junior (1-2 years)
  • Edinburgh, +1
Job Purpose
The Support Administrator role will assist the Lecturer with planning and co-ordinating their diary, monitoring and supporting communications and collating actions from monitored communications. The postholder will provide ongoing, specific and assistive support to the Lecturer, who has a disability, to enable them to undertake the key preparation and diary management administrative activities of this Adviser role.
Main Duties and Responsibilities
1. Assist the Academic in planning and prioritising work activities and support with responding to conflicting demands. This will involve reviewing emails, suggesting action points and collaboratively reviewing their current and upcoming workload, workstreams, and obligations.
2. Set short term priorities or work schedules, assigning straightforward and routine tasks to others, to ensure operational efficiency. Collaborate and advise on the administrative and organisational aspects of the Lecturer’s workload. This will include diary and time management and setting reminders.
3. Resolve administrative issues, e.g, diary conflicts, applying sound judgement based on experience, largely without reference to others to provide an effective service and clear advice to colleagues and customers.
4. Deliver a range of administrative activities to maximise service quality and continuity including sending follow-up communications email on behalf of the Academic or preparing straightforward analysis, manipulation and interpretation of data, and attending meetings for note-taking on the Academic’s behalf.


Knowledge/ Qualifications
Essential
A1.Qualification to SVQ3 or HNC or equivalent
A2 Detailed knowledge of relevant systems such as Microsoft Office and Outlook, equipment, processes and procedures including software packages.
Desirable
B1.Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
B2.Understanding of relevant policies and procedures relative to the role, and the quality standards and outputs required.
Skills
Essential:
C1. Effective planning, organising and prioritising.
C2. Ability to plan or schedule work days and weeks ahead, and to respond to changing pressures or requirements.
C3. Good level of IT competence including familiarity Microsoft Office, and Outlook.
C4. Ability to undertake assigned tasks in a timely manner and to an acceptable standard
C5. Initiative and judgement to resolve problems independently.
C6. Excellent interpersonal skills with the ability to communicate clearly, clarifying requirements, responding to colleagues and customers.
C7. Good attention to detail.
Experience
Essential:
E1.Experience of diary coordination and diary management using Outlook.
E2.Experience of providing administration support using Microsoft Office.
Desirable:
F1.Experience working with or supporting neurodivergent people
F2.Experience of working in a higher or further education context

Dimensions
To provide support to an individual in all aspects of administration and diary organisation to optimise and facilitate effective time and workload management.
Work collaboratively to plan all administrative aspects of their remit, including identifying priorities and planning meetings, contributions to work groups.
The role supports the Academic in their work across the institution.
Job Features
Planning and Organising
Responsible for the planning and organising of own workload setting own priorities on a regular basis in conjunction with the Academic to ensure effective service delivery.
Decision Making
Working with the Academic and other appropriate Student and Academic Services staff to provide excellent service delivery.
Internal/External Relationships
Establishing relationships with other staff, the wider team and other appropriate contacts to ensure excellent service delivery.
Problem Solving
Ability to analyse issues and identify appropriate solutions to ensure key preparation and diary management administrative activities are delivered to a high standard.

Closing date: 26 July 2024
Terms and Conditions
Salary will be Grade 3, £21,900 - £22,681 per annum, pro rata.
This post is part time (10 hours per week) and fixed term for up to 3 Years
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

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Our mission is to undertake leading-edge, internationally-competitive research while offering a challenging student-centred learning environment. Through our status as a leading international university, we aim to sustain and add value to Scottish culture and society, to the natural environment and to the national economy.