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Support & Community Champion

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Forest

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Marketing
  • London
    Remote

AI generated summary

  • You have 1-2 years of B2C customer service experience, strong communication skills, tech-savvy, proactive, adaptable, detail-oriented, emotionally intelligent, and can work independently or in a team.
  • You will engage with customers via various channels, gather feedback, monitor user journeys for support needs, manage background tasks, report bugs, and assist in shaping company culture and tone.

Requirements

  • You have 1-2 years of experience (this is an entry-level role) and are eager to learn and kick-start your career.
  • You're an excellent communicator both written and verbal.
  • You’re proactive you don’t wait for problems, you prevent the problems.
  • You're Tech Savvy and can learn new systems and software quickly.
  • You can work independently as well as part of a team and can adapt quickly to any situation.
  • You have great emotional intelligence - you can relate to anybody, especially with frustrated people.
  • You have impeccable attention to detail and are well-organised.
  • You know how to have a laugh and have fun! (who says work has to be boring).
  • You're flexible with your working hours and can accommodate overtime opportunities.
  • You've previously worked in a B2C customer service role.
  • You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service.

Responsibilities

  • Being the voice of Forest to new and existing customers via email, phone call, and live chat.
  • Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology.
  • Proactively reaching out to customers who may require support by analysing live journeys.
  • Completing background tasks such as identify verifications, damage reports, ending abandoned rides and other tasks.
  • Supporting the Head of Support & Community with any ad-hoc tasks.
  • Reporting and flagging any bugs immediately to the correct team.
  • Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything.

FAQs

What is the job title for this position?

The job title is Support & Community Champion.

What are the working hours for this role?

The working hours are Monday to Friday from 1pm to 9pm.

Where is this job located?

This job is remote and can be performed from anywhere in the UK.

What are the main responsibilities of the Support & Community Champion?

Key responsibilities include being the voice of Forest to customers, collecting feedback, proactively reaching out to customers, completing background tasks, supporting the Head of Support & Community, reporting bugs, and helping to shape the company culture.

What qualifications or experience do I need for this position?

You need 1-2 years of experience in an entry-level role and excellent communication skills. A proactive attitude, tech-savviness, and emotional intelligence are also important.

Is previous customer service experience required for this role?

Previous experience in a B2C customer service role is preferred but not essential.

Will I receive any benefits if I work for Forest?

Yes, you will receive benefits such as free Forest bike rides (if based in London), 25 days holiday plus bank holidays, health insurance cash plan, an annual personal development budget, birthday off, enhanced parental leave, and regular socials.

Does Forest promote diversity and equality?

Yes, Forest is an equal opportunities employer and invests in diversity, assures equality, and promotes expression, while not accepting any form of harassment, bias, or discrimination.

Is flexibility in working hours required?

Yes, flexibility in working hours is required, and candidates should be open to overtime opportunities.

How does the company culture at Forest value communication?

The company culture values warm and friendly communication, avoiding robotic conversations, and encourages laughter and fun in the workplace.

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Forest

London's most sustainable eBike app.

Marketing & Advertising
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

We want to transform our urban environments by getting people out of cars and onto bikes. Our unique business model allows us to be the most affordable option for Londoners to get around sustainably. In short. WE LOVE EBIKES!