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Support Consultant

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Concentrix

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in French and have B2 English, be tech-savvy, possess good typing skills, and have a positive attitude. Customer service experience is a plus. Rotational shifts available.
  • You will assist sports industry customers, address inquiries and issues promptly, build trust through communication, ensure satisfaction with solutions, and suggest process improvements.

Requirements

  • Have a high level of French and fluent in English (B2) - Both languages written and oral
  • Have an interest in sports and you are a team player with a positive attitude
  • Have good typing and computer skills (MS Office applications)
  • Are tech-savvy, with the ability to quickly learn new software and tools
  • Have the ability to explain complex concepts clearly and concisely
  • Previous experience in a customer service center is an advantage, but not required
  • Availability to work on rotational shifts

Responsibilities

  • Serve as a knowledgeable consultant for customers in the sports industry.
  • Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
  • Offer feedback and recommendations to optimize internal processes.

FAQs

What is the job title for this position?

The job title for this position is Support Consultant (French-Speaking) - Betting App.

Where is the job located?

The job is located in Lisbon, Portugal.

Is French fluency required for this role?

Yes, a high level of French is required, along with fluency in English (B2).

What type of experience is preferred for applicants?

Previous experience in a customer service center is preferred, but it is not required.

What kind of training will be provided?

Full paid training on the company and the project will be provided.

Is there a welcome bonus for new employees?

Yes, there is a €2000 welcome bonus for new employees.

What shifts will the Support Consultant work?

The Support Consultant will be required to work on rotational shifts.

Are there opportunities for career development?

Yes, there are career development programs, specialized courses, and language classes offered.

What benefits are included in this role?

Benefits include a competitive salary, performance bonus, a welcome bonus, full paid training, and opportunities for career advancement.

Is the company an equal-opportunity employer?

Yes, Concentrix is an equal-opportunity employer committed to a work environment free from discrimination and harassment.

Are remote work options available for this position?

Yes, there are remote work options available but in a hybrid format.

What qualifications are needed for this role?

Qualifications needed include high proficiency in French and English, an interest in sports, good computer skills, and the ability to quickly learn new software.

Will I be able to bring a friend for referral bonuses?

Yes, there are bring-a-friend (referral) bonus opportunities available.

Is there a requirement to be legally authorized to work in Portugal?

Yes, only applicants who are legally authorized to work in Portugal will be considered for this position.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.