FAQs
What is the main responsibility of a Support Quality Analyst at bunq?
The main responsibility is to identify knowledge and performance gaps, maintain support quality, and improve the expertise of employees to ensure users receive high-quality support, especially in fraud-related cases.
What qualifications are needed for the Support Quality Analyst position?
Candidates should have good written and verbal communication skills in English, excellent communication and presentation skills, and strong attention to detail to identify and resolve knowledge gaps.
Is there an assessment involved in the application process?
Yes, applicants are required to take an assessment to determine if bunq is a good fit for them.
What kind of growth opportunities does bunq offer?
bunq provides opportunities for career growth through bunq Academy and learning budgets to help employees enhance their skills.
What is the salary range for this position?
The competitive gross monthly base salary ranges between €3,241 - €4,012 for the Netherlands, lev3,268 - lev4,047 for Bulgaria, and €1,417 - €1,750 for Turkey.
Do employees receive any benefits related to health and wellness?
Yes, employees receive a massive discount with OneFit/Multisport for their wellbeing, and there is an optional pension plan with monthly contributions from bunq in the Netherlands.
What tools will employees receive to perform their job?
Employees will be provided with a Macbook to use during their time at bunq.
Are travel expenses covered for employees?
Yes, bunq covers travel expenses whether employees come walking, by bike, bus, or car, with a preference for green choices.
Do employees receive support for their phone and internet bills?
Yes, bunq provides a monthly contribution towards employees' phone and internet bills.
Is there a social aspect to working at bunq?
Yes, bunq hosts celebrations and Friday drinks, creating a fun and engaging work environment.