Logo of Huzzle

Home

Matches

Explore

Manage

Support Specialist Tier I (Remote)

P

Patterson Companies, Inc.

26d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • San Antonio
    Remote

AI generated summary

  • You need a high school diploma, strong computer and communication skills, a customer service focus, multitasking ability, and to be self-motivated and organized. An Associate's Degree is preferred.
  • You will respond to customer inquiries, troubleshoot issues, maintain technical proficiency, track escalated cases, communicate effectively, and participate in ongoing training.

Requirements

  • High School Diploma or equivalent
  • Excellent computer skills
  • Strong customer service orientation
  • Requires excellent verbal communication skills
  • Requires a consistent, positive attitude and respect for high quality standards
  • Requires the ability to make quick, sound judgments when answering questions
  • Excellent multi-tasking skills
  • Committed to being a team player
  • Requires the ability to recall numerous guidelines and procedures
  • Excellent organizational skills
  • Ability to absorb new ideas and concepts quickly
  • Strong analytical and problem-solving abilities
  • Associate's Degree
  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment - multi-tasks, prioritizes and meets deadlines in timely manner
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
  • Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
  • Actively volunteers for various projects, tasks and event committees

Responsibilities

  • Respond to incoming customer requests via phone, email and/or chat sessions. Primarily answering customer phone calls.
  • Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Maintain technical expertise and proficiency with all related and relevant software and computer systems.
  • Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
  • Communicate professionally and effectively with customers for follow-up when required.
  • Maintain relevant skills and credits via internal support continuing training courses.
  • Follow established department processes and procedure.
  • Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
  • Perform other duties as assigned.

FAQs

Do we support remote work?

Yes, this position is fully remote for candidates residing in certain states.

What states are eligible for this remote position?

Candidates must reside in Idaho, Illinois, Minnesota, Michigan, Kansas, Kentucky, South Dakota, Texas, Utah, or Wisconsin.

What are the main responsibilities of the Support Specialist Tier I?

The main responsibilities include responding to incoming customer requests via phone, email, and chat, troubleshooting issues, maintaining technical expertise, and escalating problems as necessary.

What are the required qualifications for the Support Specialist Tier I position?

Required qualifications include a High School Diploma or equivalent, excellent computer skills, strong customer service orientation, excellent verbal communication skills, and the ability to multi-task.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include an Associate's Degree, the ability to present ideas in user-friendly language, a high level of self-motivation, and strong organizational and communication skills.

What is the starting compensation for this position?

The starting compensation is $17 per hour plus benefits.

What are the core working hours for this role?

After training, the core working hours will be 10 AM to 7 PM CT, with potential for other shifts varying between 7 AM and 9 PM CT.

Is there any specific internet requirement for this position?

Yes, a reliable, hardwired internet connection is required, with minimum speeds of 10 mbps download and 3 mbps upload. Satellite and Hot Spot internet are not supported.

Will I receive training for this position?

Yes, training will be provided from 8 AM to 5 PM CT.

Do we offer part-time hours for this position?

No, this position does not currently offer part-time hours.

P

Patterson Companies, Inc.

#WeArePatterson. We strengthen the people who keep us and our animals healthy.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1877
Founded Year

Mission & Purpose

Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner. Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly. No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.