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Supporter Donations Assistant, Gift Aid - Peak Cover

Applications are closed

  • Job
    Entry & Junior Level
  • Business, Operations & Strategy
  • £24.5K - £27.5K
  • London


  • Are target driven and who always meets deadlines 
  • Have an eye for detail and investigation
  • Are happy working independently on repetitive tasks and can manage high-volume data processing
  • Strive to offer unrivalled back-end customer service to supporters and internal teams
  • Are passionate about creating meaningful written correspondence in line with brand guidelines
  • Have excellent verbal and written communication skills
  • Able to pick up new technical systems and complex processes quickly 
  • Enjoy working in a large, busy team 


  • Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...
  • The Supporter Donations Gift Aid Team at Macmillan are looking for 2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer.
  • Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or a seasoned supporter/customer care, or administration professional looking to broaden your experience, or whether you are looking to change your career and have the skills needed to excel in a customer service role. If you are keen to contribute to the work of a busy, friendly, and high-performing team, we want to hear from you.
  • You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan. 
  • You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations & donations, validating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging. 
  • Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.

We do whatever it takes to support people with cancer; emotionally, physically, financially.

Founded Year

Mission & Purpose

We do whatever it takes to support people with cancer, emotionally, physically, financially. It's never not our problem.