Business, Operations & Strategy

United Kingdom

London

Large

We do whatever it takes to support people with cancer, emotionally, physically, financially. It's never not our problem.



Non-profit

Macmillan Cancer Support

We do whatever it takes to support people with cancer; emotionally, physically, financially.

About the role<ul><li>Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team?&nbsp;We have the ideal role for you...&nbsp;</li><li>The Supporter Donations Gift Aid Team at Macmillan are looking for&nbsp;2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer.&nbsp;&nbsp;</li><li>Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or a seasoned supporter/customer care, or administration professional looking to broaden your experience, or whether you are looking to change your career and have the skills needed to excel in a customer service role. If you are keen to contribute to the work of a busy, friendly, and high-performing team, we want to hear from you.&nbsp;</li><li>You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters &amp; internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan.&nbsp;</li><li>You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations &amp; donations, validating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.&nbsp;</li><li>Initial training is due to be delivered in the&nbsp;London&nbsp;office&nbsp;- arrangements to be discussed dependent on contractual location.&nbsp;</li></ul>We would love to hear from people who:&nbsp;<ul><li>Are target driven and who always meets deadlines&nbsp;</li><li>Have an eye for detail and investigation&nbsp;</li><li>Are happy working independently on repetitive tasks and can manage high-volume data processing&nbsp;</li><li>Strive to offer unrivalled back-end customer service to supporters and internal teams&nbsp;</li><li>Are passionate about creating meaningful written correspondence in line with brand guidelines&nbsp;</li><li>Have excellent verbal and written communication skills&nbsp;</li><li>Able to pick up new technical systems and complex processes quickly&nbsp;</li><li>Enjoy working in a large, busy&nbsp;team</li></ul>

About the roleLooking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you... The Supporter Donations Gift Aid Team at Macmillan are looking for 2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer.  Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or a seasoned supporter/customer care, or administration professional looking to broaden your experience, or whether you are looking to change your career and have the skills needed to excel in a customer service role. If you are keen to contribute to the work of a busy, friendly, and high-performing team, we want to hear from you. You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan. You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations & donations, validating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging. Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location. We would love to hear from people who: Are target driven and who always meets deadlines Have an eye for detail and investigation Are happy working independently on repetitive tasks and can manage high-volume data processing Strive to offer unrivalled back-end customer service to supporters and internal teams Are passionate about creating meaningful written correspondence in line with brand guidelines Have excellent verbal and written communication skills Able to pick up new technical systems and complex processes quickly Enjoy working in a large, busy team

Supporter Donations Assistant, Gift Aid - Peak Cover - Macmillan Cancer Support

<div>
 Fixed Term Contract x 2 - Monday 02nd September- until 31st December 2024 Full time (34.5 hours) - we are open to a conversation about how you work these hours. Location - Split between home and our London Office : please note, due to the nature of work there will be times you will be required in the office 5 days a week. Salary: £24,500 - £27,500 per/annum About us At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. About the role Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you... The Supporter Donations Gift Aid Team at Macmillan are looking for 2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer. 
 Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or a seasoned supporter/customer care, or administration professional looking to broaden your experience, or whether you are looking to change your career and have the skills needed to excel in a customer service role. If you are keen to contribute to the work of a busy, friendly, and high-performing team, we want to hear from you. 
 You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters &amp; internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan. 
 You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations &amp; donations, validating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging. 
 Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location. 
 We would love to hear from people who: 
 <ul> 
 <li>Are target driven and who always meets deadlines</li> 
 <li>Have an eye for detail and investigation</li> 
 <li>Are happy working independently on repetitive tasks and can manage high-volume data processing</li> 
 <li>Strive to offer unrivalled back-end customer service to supporters and internal teams</li> 
 <li>Are passionate about creating meaningful written correspondence in line with brand guidelines</li> 
 <li>Have excellent verbal and written communication skills</li> 
 <li>Able to pick up new technical systems and complex processes quickly</li> 
 <li>Enjoy working in a large, busy team</li> 
 </ul> 
 In return, we offer a range of benefits including: 
 <ul> 
 <li>25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days</li> 
 <li>Pension matched up to 7.5%</li> 
 </ul>
 <ul>
 <li>Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm</li> 
 <li>Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more</li> 
 </ul>
 <ul>
 <li>Recruitment Process Application deadline: Sunday 21st July 2024</li> 
 </ul> 
 To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 
 So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments.
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Supporter Donations Assistant, Gift Aid - Peak Cover

Requirements

Responsibilities

Macmillan Cancer Support

Mission & Purpose