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Survey Interviewer - Remote

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ICF

10d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Research & Development
  • Reston

AI generated summary

  • You must have a high school diploma, live in select states, possess customer service experience, strong communication skills, basic computer proficiency, and meet performance metrics.
  • You will conduct telephone interviews using a CATI system, engage positively with respondents, and remain neutral while accurately recording their responses.

Requirements

  • High school diploma/GED
  • Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Missouri, Montana, Louisiana, Idaho, Arkansas, & Alabama.
  • 6 months previous call center, customer service or collections experience strongly preferred.
  • Previous experience collecting and recording data from the public.
  • Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently.
  • Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
  • Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
  • Ability to be flexible in a work schedule and to work limited overtime as necessary required.
  • Clear telephone speaking voice and ability to read accurately from a script
  • Basic computer skills including keyboard skills and accurate data entry. Ability to type 30 words per minute.
  • Fluent in reading, writing, and speaking in English.
  • Must meet standard performance metrics.

Responsibilities

  • Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses.
  • During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses.
  • Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experience.
  • Must be able to sit for long periods of time.

FAQs

What is the job title for this position?

The job title is Survey Interviewer - Remote.

Is this a full-time or part-time position?

This is a part-time position, approximately 20 - 29 hours each week.

What kind of work will a Survey Interviewer be doing?

A Survey Interviewer will deliver scripted multiple-choice questions over the telephone and accurately record responses using a computer-aided telephone interviewing (CATI) system.

What are the required qualifications for this position?

The required qualifications include a high school diploma/GED and residence within specific states listed in the job description.

Are there preferences for previous work experience?

Yes, 6 months of previous call center, customer service, or collections experience is strongly preferred.

What skills are important for this role?

Important skills include active listening, clear communication, strong interpersonal skills, flexibility in work schedule, basic computer skills, and the ability to remain neutral and unbiased during interviews.

What is the expected work schedule for this job?

The hours of work can vary, and the ICF Recruiter will provide schedule options.

Can I work from any state in the US?

No, you must live within one of the specified states to perform this role.

What is the pay range for this position?

The pay range for this position based on full-time employment is $25,839.00 - $43,926.00.

Does ICF provide reasonable accommodations for applicants?

Yes, ICF provides reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs in all phases of the application and employment process.

Are there any restrictions on the use of AI during the interview process?

Yes, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted to maintain the integrity of the interview process.

What values does ICF prioritize as a company?

ICF prioritizes values such as embracing differences and building an inclusive workplace that allows everyone to thrive.

We are not a typical consulting firm and our people are not typical consultants.

Consulting
Industry
5001-10,000
Employees
1969
Founded Year

Mission & Purpose

ICF (NASDAQ:ICFI) is a global consulting and technology services provider with approximately 8,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives.