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Survey Researcher, Reputation Marketing & Insights



14d ago

  • Job
    Senior & Expert Level
  • Software Engineering
  • Arlington


  • 7+ years of quantitative/qualitative market research experience, including survey design and execution
  • 5+ years of experience using quantitative and qualitative research data to make political, business, or communications decisions
  • Experience in brand/reputation tracking
  • Excellent written and verbal communication skills, with an ability to communicate research to executive leaders and audiences that do not have a technical background
  • Demonstrated ability to work independently and autonomously
  • Proven ability to work in an interdependent team and develop processes at scale
  • Detail-oriented, with an ability to move fast and adapt to change
  • Preferred qualifications:
  • Master’s degree in a relevant field
  • Experience working with global cross-functional teams
  • A strong track record of research vendor management
  • Experience using data visualization tools
  • Ability to propose advanced analyses to uncover deeper trends and relationships in the data
  • Ability to translate results from statistical models into digestible reports, tables, and graphs
  • Experience with statistical techniques used for survey design and analytics (e.g., Chi-square, Conjoint, MaxDiff)
  • SQL and/or R experience


  • Design and manage the execution of a global perception tracking survey
  • Identify messaging opportunities and inform communication strategies that will bolster Amazon’s reputation
  • Engage in strategic discussions with partner teams to ensure our research generates actionable and on-point findings
  • Scale learnings and insights to other teams in GCCI and the broader Amazon marketing and communications community
  • Identify opportunities to simplify existing research processes and operate more nimbly

Retail & Consumer Goods
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.