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  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare

AI generated summary

  • You must excel in teamwork and communication, handle calls per protocols, manage emergencies calmly, maintain logs, order supplies, and remain composed under pressure.
  • You will handle incoming and outgoing calls, manage emergencies, maintain call logs, respond to alarms, and order supplies while staying calm and professional under pressure.

Requirements

  • You must demonstrate the ability to work as part of a close-knit team, show a commitment to providing the highest standard of service and possess excellent communication skills.
  • Make and receive calls as required following procedures and policies previously agreed with the Switchboard Manager.
  • Make and respond to emergency calls, alarms and incident procedures/gas and plant alarms and follow Telecom failure procedure.
  • Deal with cardiac arrests and testing of them, fire alarms, security and intrusion alarms, which require rapid critical help.
  • Deal with bleep and air call requests and keep accurate call log records.
  • Order stationery as required.
  • Keep a calm and professional demeanour under pressure.

Responsibilities

  • make and receive calls as required following procedures and policies previously agreed with the Switchboard Manager.
  • make and respond to emergency calls, alarms and incident procedures/gas and plant alarms and follow Telecom failure procedure.
  • deal with cardiac arrests and testing of them, fire alarms, security and intrusion alarms, which require rapid critical help.
  • deal with bleep and air call requests and keep accurate call log records.
  • order stationery as required.
  • keep a calm and professional demeanour under pressure.

FAQs

What is the main responsibility of a Switchboard Operator at Harefield Hospital?

The main responsibility is to handle incoming calls from patients, relatives, and clinical staff and direct them to the relevant departments while also managing emergency calls and alerts for cardiac arrests, trauma calls, and major incidents.

What skills are required for this position?

Candidates must possess excellent communication skills, the ability to work effectively in a team, and the capacity to remain calm and professional under pressure, particularly during emergency situations.

Will I be required to deal with emergency calls?

Yes, you will be required to make and respond to emergency calls, handle alarms, and follow incident procedures as necessary.

How does the Switchboard department contribute to hospital operations?

The Switchboard department plays a crucial role in communication within the hospital, ensuring that calls are directed appropriately and that emergency teams are alerted immediately when necessary.

Who should I contact for more information about this position?

For further details or informal visits, you can contact Sonia Joseph, the Switchboard Manager, at s.joseph@rbht.nhs.uk or by phone at 03301288121.

Is prior experience necessary for this role?

While prior experience in a switchboard or similar role may be beneficial, enthusiasm and the ability to learn quickly are critical, and on-the-job training may be provided.

What is the work environment like for a Switchboard Operator?

The work environment is fast-paced and can be high-pressure, especially when dealing with emergency situations, requiring teamwork and a commitment to providing high-quality service.

Are there opportunities for career advancement within the Switchboard department?

Yes, there may be opportunities for career advancement as part of the broader team working within the Guy’s and St Thomas’ NHS Foundation Trust as it continues to grow.

Our values: put patients first, take pride in what we do, respect others, act with integrity, strive to be the best. 💙

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Employees

Mission & Purpose

Guy's and St Thomas' NHS Foundation Trust is a leading healthcare provider in the UK, offering a wide range of medical services through its hospitals and community services. The Trust is dedicated to providing high-quality, compassionate care to patients while advancing medical research and education. Their ultimate mission is to improve health outcomes and enhance the well-being of the communities they serve. The Trust is committed to innovation, excellence in care, and ensuring equitable access to healthcare for all.