FAQs
What is the main responsibility of a Switchboard Operator at Harefield Hospital?
The main responsibility is to handle incoming calls from patients, relatives, and clinical staff and direct them to the relevant departments while also managing emergency calls and alerts for cardiac arrests, trauma calls, and major incidents.
What skills are required for this position?
Candidates must possess excellent communication skills, the ability to work effectively in a team, and the capacity to remain calm and professional under pressure, particularly during emergency situations.
Will I be required to deal with emergency calls?
Yes, you will be required to make and respond to emergency calls, handle alarms, and follow incident procedures as necessary.
How does the Switchboard department contribute to hospital operations?
The Switchboard department plays a crucial role in communication within the hospital, ensuring that calls are directed appropriately and that emergency teams are alerted immediately when necessary.
Who should I contact for more information about this position?
For further details or informal visits, you can contact Sonia Joseph, the Switchboard Manager, at s.joseph@rbht.nhs.uk or by phone at 03301288121.
Is prior experience necessary for this role?
While prior experience in a switchboard or similar role may be beneficial, enthusiasm and the ability to learn quickly are critical, and on-the-job training may be provided.
What is the work environment like for a Switchboard Operator?
The work environment is fast-paced and can be high-pressure, especially when dealing with emergency situations, requiring teamwork and a commitment to providing high-quality service.
Are there opportunities for career advancement within the Switchboard department?
Yes, there may be opportunities for career advancement as part of the broader team working within the Guy’s and St Thomas’ NHS Foundation Trust as it continues to grow.