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System Analyst

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Devoteam

Feb 7

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • United Kingdom, +14
    Remote

AI generated summary

  • You need a degree in IT or related field, 1-3 years experience, strong communication, troubleshooting skills, and knowledge in system maintenance, incident management, and network administration.
  • You will provide technical support, monitor IT systems, manage incidents, conduct user training, maintain hardware/software, enforce security, seek improvements, and generate performance reports.

Requirements

  • Academic degree in Computer Science, Information Technology, Engineering or any other equivalent/relevant field;
  • 1-3 years of experience in the area or similar, preferably in the context of a tech company;
  • Strong time management, meticulous attention to detail, and excellent communication skills.
  • Hardware and Software Troubleshooting;
  • System Monitoring and Maintenance;
  • Incident Management;
  • User Training and Documentation;
  • Software and Hardware Management;
  • Network Administration;
  • Security Compliance;
  • Continuous Improvement;
  • Power Platform experience is valued;
  • Effective Communication;
  • Problem-Solving;
  • Customer Service Orientation;
  • Adaptability;
  • Teamwork;
  • Time Management;
  • Attention to Detail;
  • Good level of English, spoken and written.

Responsibilities

  • Technical Support : Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating complex problems to higher-level support teams when necessary. Respond to requests for IT support including via corporate channels (portal, email, phone, and in-office). Troubleshoot problems with IS, computer systems, and networks.
  • System Monitoring : Monitor the performance and availability of IT systems, networks, and applications, proactively identifying and addressing potential issues to minimize downtime and disruptions to business operations.
  • Incident Management: Manage and prioritize incoming service requests and incidents through a ticketing system, ensuring timely resolution and adherence to service level agreements (SLAs).
  • User Training and Documentation : Develop user guides, training materials, and documentation to support end-users in utilizing IT systems effectively and efficiently, and provide training as needed. Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur.
  • Software and Hardware Management : Order computer equipments and software with suppliers. Manage stocks, assemble, set up, and maintain computer systems (PCs and Servers), devices, peripherals, and software. Select and install corporate software based on user needs assessment. Install, configure, and manage network operating systems and data communication applications (clients and servers) (email, internet, FTP, etc...). Configuration and maintenance of local and external wired and wireless computer networks (interface with suppliers).
  • Security Compliance and Data Protection : Enforce security policies and procedures, including user access controls, data encryption, and antivirus protection, to safeguard sensitive information and mitigate cybersecurity risks. Implement and monitor required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems. Install, configure, and manage IT security solutions (antivirus, firewall, backup, etc ...). Backup systems configuration and maintenance. Ensure compliance with data protection regulations and company policies related to data privacy and security, including the handling and storage of sensitive information.
  • Continuous Improvement and Reporting : Identify opportunities for process improvements, automation, and efficiency gains within the IT support function, and collaborate with other team members to implement enhancements. Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users’ needs.
  • Generate reports on IT support activities, incident trends, and performance metrics, and provide regular updates to management on the status of IT systems and support operations.
  • Perform preventive maintenance on installed computer systems. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

FAQs

What educational background is required for the System Analyst position?

An academic degree in Computer Science, Information Technology, Engineering, or any other equivalent/relevant field is required.

How much experience is needed for this role?

1-3 years of experience in the area or a similar role, preferably in the context of a tech company, is needed.

What technical skills are important for this position?

Important technical skills include hardware and software troubleshooting, system monitoring and maintenance, incident management, user training and documentation, software and hardware management, network administration, and security compliance.

Is knowledge of Power Platform beneficial for applicants?

Yes, experience with Power Platform is valued for this position.

What are the main responsibilities of a System Analyst at Devoteam?

The main responsibilities include providing technical support, system monitoring, incident management, user training and documentation, managing software and hardware, ensuring security compliance, and driving continuous improvement and reporting.

What are the soft skills required for this role?

The required soft skills include effective communication, problem-solving abilities, customer service orientation, adaptability, teamwork, time management, and attention to detail.

Is there support for training and development within the role?

Yes, ongoing education and professional development opportunities are encouraged, including attending conferences and staying updated on industry best practices.

What is the company's stance on diversity and inclusion?

The Devoteam Group promotes equal opportunities, supports diversity, and actively fights against all forms of discrimination.

What language proficiency is required for this position?

A good level of English, both spoken and written, is required for this role.

What is meant by "Continuous Improvement" in the job responsibilities?

Continuous Improvement refers to identifying opportunities for process enhancements, automation, and efficiency gains within the IT support function to better meet user needs and improve overall service quality.

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Devoteam

Consulting
Industry
10,001+
Employees
1995
Founded Year

Mission & Purpose

Devoteam is a leading consulting firm focused on digital strategy, tech platforms, data and cybersecurity. By combining creativity, tech, and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change. Creative tech for Better Change

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