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Systems Specialist (HVAC/R) - REMOTE

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WorkatHome-JobBoard

8d ago

  • Job
    Full-time
    Senior Level
  • Engineering
    IT & Cybersecurity
  • Las Vegas

AI generated summary

  • You need a Bachelor's in Engineering, 8 years HVAC/R experience, problem-solving skills, Microsoft Suite proficiency, and ability to travel up to 75% domestically and internationally.
  • You will provide technical support for BE products, troubleshoot HVAC/R systems, create service documentation, drive product reliability, and educate teams while ensuring adherence to safety standards.

Requirements

  • Bachelor's Degree in Engineering or a related Technical/Scientific field
  • Minimum of eight (8) years' of hands on technical experience and troubleshooting with a knowledge of HVAC&R products.
  • Adept in analyzing and solving complex product system problems.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required.
  • Ability to travel both domestically and Internationally up to 75% of the time.

Responsibilities

  • Under minimal supervision provides technical support for BE products to Field Sales and Service channels, along with internal PTS Engineers/Organizations on a global basis via phone, video conference, email or site visits in a consistent manner across all product offerings.
  • Assists with department operations.
  • Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video, or email.
  • Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
  • Provide input and feedback to maintain high quality product service literature.
  • Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning and heat pump duty on BE equipment.
  • Must be proficient in troubleshooting electrical components including low and medium voltage VSD's as applied to air-conditioning and industrial duty BE equipment.
  • Is a core member of the Product Development Process.
  • Drives product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
  • Provides technical support and interacts with quality management and engineering to improve overall life cycle cost.
  • Create test plans to prove out new and or existing product equipment offerings.
  • Engaged in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.
  • Adheres to the Company's Code of Conduct and Business Ethics Standards.
  • To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites if required.
  • Must adhere to all safety and personal protection requirements - leads by example.

FAQs

Is this position available for remote work?

Yes, this position is a remote work opportunity, but consideration is given to applicants residing within the continental US.

What is the job title for this position?

The job title is Systems Specialist (HVAC/R).

What kind of technical support will I provide in this role?

You will provide day-to-day technical support for BE products to Field Sales & Service organizations globally via site visits, phone, video, or email.

What are the educational requirements for this position?

A Bachelor's Degree in Engineering or a related Technical/Scientific field is required.

How much hands-on technical experience is needed?

A minimum of eight (8) years of hands-on technical experience and troubleshooting knowledge of HVAC&R products is required.

Is travel a requirement for this position?

Yes, you should be able to travel both domestically and internationally up to 75% of the time.

What benefits are included with this position?

The position includes a competitive salary, paid vacation/holidays/sick time, a comprehensive benefits package including 401K, medical, dental, and vision care available from day one, and extensive training opportunities.

Will I have opportunities for training and development?

Yes, there are extensive product and on-the-job/cross-training opportunities available.

What is the company's stance on diversity and equal employment?

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without discrimination.

How does the company ensure safety in the workplace?

The company is dedicated to safety through its Zero Harm policy, encouraging adherence to all safety and personal protection requirements.

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