FAQs
What are the core responsibilities of the Team Administrator at Oxleas NHS Foundation Trust?
The core responsibilities include word processing, using the RIO electronic system for information retrieval, maintaining effective filing systems, managing incoming calls and enquiries, distributing post, processing Data Protection enquiries, and handling general administrative duties such as photocopying and data entry.
Is experience with the RIO electronic system required for this position?
While prior experience with the RIO system is beneficial, training may be provided to the successful candidate to ensure proficiency.
What types of documents will the Team Administrator be responsible for creating?
The Team Administrator will be responsible for creating reports, letters, discharge summaries, and other necessary documentation.
Will the Team Administrator be required to take minutes during meetings?
Yes, the Team Administrator will be responsible for minute taking during team meetings.
How does the Team Administrator handle incoming calls and enquiries?
The Team Administrator responds to incoming calls according to management procedures, records all messages accurately, and ensures appropriate actions are taken.
What kind of filing systems will need to be maintained?
The Team Administrator will maintain effective filing systems to ensure that service user records are safe, confidential, up to date, and easily accessible.
Will the role involve liaising with healthcare professionals outside of the team?
Yes, the role involves implementing effective communication systems with team members, locality, acute in-patient staff, GPs, and service users.
How is the Team Administrator expected to process Data Protection enquiries?
The Team Administrator will liaise with both service users and clinicians to ensure that all necessary information is provided efficiently and in a timely manner.
Is the Team Administrator expected to assist with the organization of follow-up appointments?
Yes, the Team Administrator will assist the team with administration work surrounding follow-up appointments for service users.
Will there be a need to provide cover for other administrative staff?
Yes, the Team Administrator will provide cover for other admin staff during periods of leave and to alleviate workload as necessary.
What is Healthroster and how is it used in this role?
Healthroster is a Trust recording system used to record episodes of absence such as sick, study, and annual leave.
How does the Team Administrator contribute to team meetings?
The Team Administrator organizes team meetings, disseminates papers in advance, and takes detailed notes for MDT and handovers.
Are there opportunities for training or support in using computer systems?
Yes, the Team Administrator will receive assistance in troubleshooting computer, printing, and telephony issues as needed.