Team Lead

Healthy Planet

Jul 9

Applications are closed

Job
Full-time
Mid & Senior Level
Hospitality & Retail
Toronto

Requirements

High School Diploma or General Education Degree (GED)
Minimum 3 yrs experience for a team lead and 5 years experience for supervisors; with a background in retail and/or training, or an equivalent combination of education and experience.
Experience leading & motivating retail teams and proven track record of exceptional customer service strongly preferred
An eye for merchandising design and desire to take risks to showcase product in creative, innovative ways
Driven to deliver superior service by exceeding customer expectations
Demonstrated ability to develop relationships with customers and co-workers
Able to work well as a team player in a fast-paced, energetic environment
Proven ability to plan, set and achieve goals
Be a self-starter and use good judgment in all situations
Excellent verbal, written English and interpersonal communication skills
Open availability and flexibility to work nights, weekends, store openings and closings to meet the needs of the business
Computer literate with a working knowledge of Microsoft office software packages and email
Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
Ability to enforce new sales operations, techniques, policies, and strategies.
Ability to train employees, including organizing, prioritizing, and scheduling work assignments.
Some knowledge of cost analysis and budgets.
Strong problem identification and problem resolution skills.
A passion and enthusiasm for natural wellness
Minimum 3+ years’ retail or customer service management experience (Keyholder at minimum)
Intrapreneurial spirit and sharp business acumen
Experience leading high-performance teams
Track record for awesome sales and goal-crushing KPIs
Self-directed learner with a commitment to ongoing personal growth
Experience in visual merchandising and maintaining high store standards
A commitment to a healthy lifestyle
A professional and clean appearance

Responsibilities

The Team Lead Health Consultant is responsible for retail sales is focused on maximizing sales in the organization Assist the store manager in ensuring that the functions and operations of the store are run in a proper fashion.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example
Creatively address merchandise displays in windows, showcases, and on the sales floor to attract attention and promote sales
Conduct one-on-one and/or small group training presentations for Sales Associates on product knowledge, store activities, and established policies and procedures
Accurately monitor inventories and the flow of merchandise
Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals; use these techniques to train other employees
Support store operational activities including processing transactions, product ticketing, shipping/receiving, product flow, floor change-outs, sales/markdowns and store up-keep
Lead with high energy, positivity and represent Healthy Planet Store with pride
Work in collaboration with Store Management to help develop a team through our core values and cultural platforms.
Motivate and inspire Team Members to exceed daily/monthly/quarterly sales goals.
Contribute to crushing team goals!
Collaborate with Store Management to provide coaching and constructive feedback to Team Members.
Ensure all store operations are completed effectively and efficiently, including opening and closing procedures.
Ensure store is visually beautiful, clean and well-stocked.

FAQs

What are the primary responsibilities of the Team Lead Health Consultant?

The primary responsibilities include maximizing retail sales, assisting the store manager with operations, greeting and assisting customers, addressing customer complaints, maintaining high service standards, creating attractive merchandise displays, conducting training for Sales Associates, monitoring inventory, supporting operational activities, motivating team members, and ensuring the store is visually appealing and well-stocked.

What qualifications are required for the Team Lead Health Consultant position?

Candidates should have a High School Diploma or GED, a minimum of 3 years of experience as a team lead (or 5 years for supervisors), a background in retail and/or training, exceptional customer service experience, strong merchandising skills, and a passion for natural wellness.

What skills are important for a Team Lead Health Consultant to possess?

Important skills include excellent communication abilities, teamwork and leadership skills, the ability to motivate and inspire others, strong problem-solving skills, a knack for visual merchandising, and proficiency in Microsoft Office and other computer software.

Is previous experience in retail or customer service management necessary?

Yes, a minimum of 3+ years of retail or customer service management experience, including experience as a Keyholder, is required for this position.

What type of work environment can I expect at Healthy Planet Stores?

You can expect an awesome work environment characterized by a positive company culture that promotes personal growth and collaboration within the team.

Are there any specific hours or availability requirements for this position?

Yes, candidates should have open availability and flexibility to work nights, weekends, as well as during store openings and closings to meet the needs of the business.

What can employees expect in terms of benefits?

Full-time employees can enjoy medical benefits, a flexible spending account, a Corporate Goodlife membership, employee discounts, and opportunities for internal growth within the company.

How important is a passion for natural wellness in this role?

A strong passion for natural wellness is crucial for the Team Lead Health Consultant role, as it aligns with the company’s mission and enhances the ability to engage with customers effectively.

How does the Team Lead contribute to team motivation and sales goals?

The Team Lead motivates and inspires team members to exceed sales goals by setting a positive example, providing coaching and constructive feedback, and fostering a commitment to high standards of service.

What type of training or coaching will the Team Lead provide?

The Team Lead will conduct one-on-one and small group training sessions focusing on product knowledge, store activities, policies, and procedures to empower Sales Associates in their roles.

Healthy Planet

We are devoted to helping our clients Live Life Healthy and be the best that they can be!

Science & Healthcare

Industry

501-1000

Employees

1995

Founded Year

Mission & Purpose

Official company page of Healthy Planet Health Food Stores At Healthy Planet, our goal is to make the world Healthier and Greener one day at a time. From the vitamins, supplements, produce, groceries & health foods we sell, to the socially responsible manufacturers & distributors we work with, we put everything we do through the Healthy Planet filter. We believe that even the smallest, simplest of positive actions every day can result in big changes toward a better, healthier life for yourself & for the planet. Our passion Is bringing you the highest-quality supplements, vitamins, health foods, bath & beauty and eco friendly products at the lowest possible prices. We have honest, friendly and well-trained professionals, who will help you make educated decisions about the products that are most suitable for you. Our vision is to be the biggest and the best-priced Vitamins, Supplements & Health Food Store!