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Team Lead Customer Success

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SoSafe

10d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Cologne

AI generated summary

  • You need 3+ years in Senior Customer Success, B2B SaaS experience, strong leadership, customer focus, coaching skills, and excellent English and German communication.
  • You will oversee a team of Customer Success Managers, ensure goal achievement, coach team members, identify training needs, and collaborate on strategic development across the organization.

Requirements

  • 3+ years of experience in Senior Customer Success role (or similar function)
  • Experience in a fast-growing, digital company, ideally selling B2B, SaaS, enterprise products
  • High level of personal accountability and ownership
  • Enthusiastic and creative leader with the aptitude to inspire and lead others through persuasion and consensus building
  • Passion for understanding customer needs to drive revenue growth
  • Awareness of value drivers in recurring revenue business models
  • Strong coaching experience, and experience to empower CSMs to succeed
  • Analytical and process-oriented mindset, as well as excellent communication and presentation techniques
  • Excellent verbal and written communication in both English and German

Responsibilities

  • Communicate the company vision, strategy and goals within your Customer Success team
  • Directly oversee a team of Customer Success Managers to ensure the achievement of team and individual goals (gross retention, upsell pipeline generation)
  • Guide team performance, lead and coach people to ensure goal achievement, and identify development potential
  • Identify knowledge gaps and training needs, to ensure your team is set up to succeed, while also identifying opportunities for process improvement (ie. tooling, workflows)
  • Help strategic development of SoSafe Customer Success through collaboration with management of the entire Customer organization, and other cross-functional teams

FAQs

What is the primary mission of SoSafe?

The primary mission of SoSafe is to make the digital world safer by addressing the human factor in cybersecurity and empowering people against cyber threats through its Human Risk Management approach.

What are the key responsibilities of the Team Lead Customer Success?

The key responsibilities include overseeing a team of Customer Success Managers, guiding team performance, identifying knowledge gaps and training needs, and collaborating with management and cross-functional teams to drive strategic development.

What qualifications are required for the Team Lead Customer Success position?

Candidates should have 3+ years of experience in a Senior Customer Success role or a similar function, experience in a fast-growing digital company ideally selling B2B SaaS products, strong coaching experience, and excellent communication skills in both English and German.

Is experience in the cybersecurity industry necessary for this role?

While experience in the cybersecurity industry is not explicitly mentioned, having a background in fast-growing digital companies and understanding customer needs in revenue growth is essential.

What type of work environment does SoSafe offer?

SoSafe offers a vibrant and supportive work environment focused on innovation, with state-of-the-art technology, networking events, and a dog-friendly headquarters.

How many vacation days do employees receive?

Employees receive 33 vacation days.

Are there opportunities for professional growth at SoSafe?

Yes, SoSafe is committed to the professional growth of its employees and offers a learning and development allowance.

Does SoSafe provide support for public transportation?

Yes, SoSafe offers a public transport subsidy as part of its mobility support.

Are there health and wellness benefits provided?

Yes, SoSafe provides healthcare benefits including OpenUp and access to Fitness First.

What type of flexibility do employees have regarding working hours?

Employees have flexible hours to support work-life balance.

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SoSafe

Turn on your human firewall!

Technology
Industry
201-500
Employees

Mission & Purpose

As a Cyber Security Hero at SoSafe, you make the world a little better: Our Awareness Platform helps over 1,000 organizations build up their human firewall, thereby protecting themselves against costly cyberattacks. SoSafe is one of the fastest growing tech companies, and is already a leading provider of security awareness solutions in Europe. Backed by strong VC funding, we are looking for more motivated team players who will assist us with our ambitious mission. Are you interested in being a part of this exciting journey? Apply now!