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Team Lead – E-Bike Mechanics

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Upway

23d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Engineering
  • Berlin

AI generated summary

  • You should have 5+ years of e-bike mechanics experience, team management skills, diagnostic expertise, problem-solving abilities, a passion for sustainability, basic PC skills, and good English.
  • You will lead and mentor e-bike mechanics, optimize workshop operations, ensure quality control, solve problems, collaborate with teams, and maintain health and safety compliance.

Requirements

  • Extensive hands-on experience in e-bike mechanics (5+ years preferred)
  • Previous team management experience, with a proven track record of mentoring and developing team members.
  • Strong ability to diagnose, repair, and service a wide range of e-bike brands and models.
  • Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
  • A passion for sustainable mobility and a customer-first mindset
  • Willingness to work in a team in a fast-paced environment
  • PC basic skills (Email, Office)
  • You have good knowledge of English (German is a plus)

Responsibilities

  • Lead & Mentor: Provide hands-on guidance, training, and support to a team of e-bike mechanics, ensuring continuous skill development and high performance.
  • Technical Expertise: Serve as the highest-skilled mechanic in the team, troubleshooting complex repairs and setting the benchmark for technical excellence.
  • Workflow & Efficiency: Oversee day-to-day workshop operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
  • Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
  • Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
  • Collaboration & Communication: Work closely with cross-functional teams (e.g. Operations Specialists and Customer service) to streamline operations and enhance service delivery.
  • Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.

FAQs

What is the main responsibility of the Team Lead – E-Bike Mechanics?

The main responsibility is to oversee and guide the mechanics team, ensuring smooth operations, high-quality standards in e-bike refurbishment and repair, and fostering a positive team culture.

What experience is required for this role?

An extensive hands-on experience in e-bike mechanics of 5+ years is preferred, along with previous team management experience.

Is there an opportunity for professional growth in this position?

Yes, there is an opportunity for professional growth and career advancement, with performance evaluations conducted every six months and chances for promotion.

Do I need to know any specific languages for this job?

A good knowledge of English is required, and proficiency in German is a plus.

What kind of work environment can I expect?

You can expect a comfortable working environment with state-of-the-art tools and equipment, including the latest repair diagnostic equipment and electric stands.

Are weekends off for employees?

Yes, employees always have weekends off, as we only work during the week.

What kinds of e-bikes will I be working on?

You will work on a huge selection of different e-bike types, models, and brands, providing a variety of challenges.

What is the company's mission?

The mission of Upway is to make electric mobility accessible to everyone and to redefine how the world moves by making e-bikes the norm.

How does Upway ensure quality standards?

Upway has rigorous quality standards in place that every refurbished e-bike must meet before reaching customers.

What benefits do I receive in this position?

You will receive a competitive fixed monthly salary, a permanent employment contract, and the chance to work in a motivated team focused on excellence and innovation in e-bike mechanics.

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Upway

Building the largest marketplace for reconditioned e-bikes, making electric mobility more affordable and reducing waste

Marketing & Advertising
Industry
51-200
Employees

Mission & Purpose

Upway is a company that specialises in providing digital marketing and communication solutions tailored to the needs of businesses. Their ultimate mission is to enhance the online presence and visibility of their clients through strategic digital strategies, including website development, SEO (Search Engine Optimisation), social media management, and online advertising campaigns. The purpose of Upway is to help businesses grow and succeed in the competitive digital landscape by delivering effective and innovative marketing solutions that drive traffic, increase brand awareness, and generate leads. They aim to achieve measurable results and foster long-term relationships with their clients by delivering personalised and impactful digital marketing strategies.