FAQs
What are the main responsibilities of a Team Leader at Hollywood Bowl Group?
As a Team Leader, you will lead and inspire the team on shift, ensure outstanding customer service, and create unforgettable experiences for customers. Your responsibilities include welcoming customers, setting up departments for success, and coaching your team.
What are the working hours for Team Leaders?
Team Leaders typically work shifts within the centre's opening hours, which are from 9 am to midnight, seven days a week. Shift patterns may vary, including weekday and weekend AM and PM shifts.
Do Team Leaders receive performance incentives?
Yes, Team Leaders have the opportunity to earn an extra 50p per hour, which is paid monthly.
Is there any training provided for Team Leaders?
Yes, there is a thorough induction and ongoing training and development provided, including access to apprenticeship programmes and in-house management training programmes.
What qualifications are required to be a Team Leader?
Candidates should have experience supervising a team, demonstrate great customer service skills, possess high energy, and be able to work in a fast-paced environment. Basic literacy and numeracy skills are also required.
What benefits do Team Leaders receive?
Team Leaders receive various benefits, including additional holiday days with length of service, free game vouchers, discounts on food and drink, access to a support programme, financial long service awards, and enhanced family leave benefits.
Is there flexibility in scheduling for Team Leaders?
Yes, flexibility with working hours and shift patterns is expected from Team Leaders to accommodate the varying needs of the business.
Does Hollywood Bowl Group value diversity and inclusion?
Yes, Hollywood Bowl Group is committed to creating a diverse and inclusive working environment that promotes equal opportunities for all employees.
Is there an opportunity for career advancement as a Team Leader?
Yes, there are ongoing development and career opportunities, including the potential to fast-track your career through various training programmes.
What type of environment can Team Leaders expect to work in?
Team Leaders can expect to work in a fun, fast-paced environment focused on providing excellent customer service and creating lasting memories for customers.