Logo of Huzzle

Team Leader

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Reading

AI generated summary

  • You should have team supervision experience, strong customer service skills, high energy for fast-paced work, a friendly attitude, flexible availability, and basic literacy and numeracy skills.
  • You will lead the team, ensure excellent customer experiences, welcome guests, set up operations, and coach staff to provide high-energy, engaging service during every shift.

Requirements

  • Experience of supervising a team
  • Great customer service, with the ability to communicate at all levels
  • High energy and the ability to work in a fast-paced environment
  • A friendly, supportive and helpful team player
  • Flexibility with working hours and shift patterns
  • Basic literacy and numeracy skills

Responsibilities

  • As our Team Leader you'll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres.
  • No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team.
  • Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

FAQs

What are the main responsibilities of a Team Leader at Hollywood Bowl Group?

As a Team Leader, you will lead and inspire the team on shift, ensure outstanding customer service, and create unforgettable experiences for customers. Your responsibilities include welcoming customers, setting up departments for success, and coaching your team.

What are the working hours for Team Leaders?

Team Leaders typically work shifts within the centre's opening hours, which are from 9 am to midnight, seven days a week. Shift patterns may vary, including weekday and weekend AM and PM shifts.

Do Team Leaders receive performance incentives?

Yes, Team Leaders have the opportunity to earn an extra 50p per hour, which is paid monthly.

Is there any training provided for Team Leaders?

Yes, there is a thorough induction and ongoing training and development provided, including access to apprenticeship programmes and in-house management training programmes.

What qualifications are required to be a Team Leader?

Candidates should have experience supervising a team, demonstrate great customer service skills, possess high energy, and be able to work in a fast-paced environment. Basic literacy and numeracy skills are also required.

What benefits do Team Leaders receive?

Team Leaders receive various benefits, including additional holiday days with length of service, free game vouchers, discounts on food and drink, access to a support programme, financial long service awards, and enhanced family leave benefits.

Is there flexibility in scheduling for Team Leaders?

Yes, flexibility with working hours and shift patterns is expected from Team Leaders to accommodate the varying needs of the business.

Does Hollywood Bowl Group value diversity and inclusion?

Yes, Hollywood Bowl Group is committed to creating a diverse and inclusive working environment that promotes equal opportunities for all employees.

Is there an opportunity for career advancement as a Team Leader?

Yes, there are ongoing development and career opportunities, including the potential to fast-track your career through various training programmes.

What type of environment can Team Leaders expect to work in?

Team Leaders can expect to work in a fun, fast-paced environment focused on providing excellent customer service and creating lasting memories for customers.

Lets Roll

Entertainment & Media
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Bowling. Mini golf. Arcades and more. People across the UK come to us to celebrate their special days and enjoy their time off. If you can make every experience memorable for them and fun for you, this is the place to be. So, what’s it like to be part of the Hollywood Bowl Group? In three words: supported, family, fun. From our Team Members to Managers, everyone can thrive off of each other every single day. Working together to motivate, progress and make the best possible experience for our people and our customers. Our amazing teams are at the heart of our business, ensuring that through impeccable service, knowledge and a high-energy approach, our customer experience is the best it can be. However, our dedication doesn’t stop there. We are as passionate about our employees as we are about our customers. We build our teams with the most energetic and engaging individuals who share our values and are proud to be part of our culture. In return, we provide them with a fun and supportive environment with opportunities to develop a fulfilling and rewarding career.