FAQs
What is the main purpose of the Team Leader position?
The main purpose of the Team Leader position is to encourage and drive the team forward, promote the company's values and community spirit, and ensure an excellent and memorable experience for customers.
Is previous experience required for this position?
Experience in a similar role would be advantageous, but it is not essential as full training will be provided.
What skills are important for a Team Leader?
Important skills for a Team Leader include excellent communication and organization skills, being self-motivated, and having a positive ‘can do’ attitude. Being a great team player is also essential.
What are the key responsibilities of the Team Leader?
Key responsibilities include participating in store operations, engaging with the local community, supporting the operational management of the store, leading the team to provide exceptional customer experiences, and ensuring continued growth through people development.
What is the working schedule for this role?
This is a part-time role requiring 18 hours per week, worked across 2 days, with a commitment to flexibility covering mornings, evenings, and weekends.
Will the Team Leader be responsible for managing the store in the absence of the Store Manager?
Yes, the Team Leader will take overall responsibility for the store's operations in the absence of the Store Manager.
How does this role support the local community?
The Team Leader is expected to engage with and support the local community, fostering relationships and community involvement as part of the business's mission.
What programs and services will the Team Leader need to participate in?
The Team Leader will need to participate in all aspects of store operations, including Post Office services, Parcel Services, Local Suppliers, the Neighbourly Programme, Too Good To Go, and Home Delivery Services.