FAQs
What are the primary responsibilities of a Team Leader in this role?
The primary responsibilities of a Team Leader include coaching and mentoring staff, motivating the team to achieve store and team targets, supporting the Store Manager with payroll and store procedures, ensuring the store operates smoothly in the absence of the Store Manager, managing keyholder duties, and providing exceptional customer service.
What qualities and skills should a candidate have to succeed as a Team Leader?
A successful candidate should have the talent for building relationships, a passion for teamwork, the eagerness to learn about perfume, flexibility with work patterns, and either previous experience leading a team or experience as a sales advisor ready for advancement.
What kind of training and support will I receive if I become a Team Leader?
As a Team Leader, you will receive comprehensive training in perfume as well as ongoing learning opportunities to ensure you are continuously developing your skills.
What incentives and rewards are offered for achieving team targets?
There are fantastic incentives and prizes available to recognize success, including commission at Christmas based on store sales and the number of hours worked, as well as opportunities to win additional prizes based on personal, team, and store performance.
How are working hours structured for this position?
You will have regular working hours with your rota provided at least 4 weeks in advance, allowing you to plan your life outside of work effectively.
What benefits can I expect as a Team Leader?
Benefits include 30 days of holiday (pro rata), a 20% employee discount on perfumes, additional discounts with AS Watson partners, access to financial wellbeing support through Wagestream, and pension, health, and wellbeing benefits.
Will I have any support for my financial wellbeing?
Yes, you will have access to Wagestream, which allows you to manage your pay flexibly and supports your financial wellbeing needs.
Is it necessary to have prior leadership experience to apply for this role?
While previous leadership experience is beneficial, it is not a strict requirement. Experienced sales advisors looking for their next step are also encouraged to apply.
What is expected of me in terms of customer service?
You are expected to lead by example in providing exceptional customer service and to ensure that your team follows suit in delivering a high-quality customer experience.