Team Leader

River Island

17d ago

Job
Full-time
Mid & Senior Level
Hospitality & Retail
People, HR & Administration

AI generated summary

You must communicate store targets, delegate tasks, drive KPIs, ensure safety, support team development, manage stock, and adapt strategies for customer satisfaction.
You will lead team briefs, drive performance, ensure safety compliance, manage stock and visual standards, support training, coach staff, and foster a customer-focused, inclusive culture.

Requirements

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements.
Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks.
Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place.

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the key responsibilities of a Team Leader at River Island?

The key responsibilities include communication with the team, customer focus, operations management, visual and commercial support, people management, and cost & budgeting oversight.

What qualifications are needed for the Team Leader position?

While specific qualifications are not listed, candidates should possess strong leadership skills, excellent communication abilities, and a focus on customer service.

Is prior retail experience required for this role?

Yes, previous retail experience is typically preferred for Team Leader positions at River Island.

What kind of training and development opportunities are available?

River Island provides on-the-job training, upskilling support, and opportunities for progression throughout retail and head office roles.

How does River Island support employee wellbeing?

River Island offers various wellbeing solutions, discounts, and a 'Family Hub' to support employees with different family setups, including enhanced maternity and paternity leave.

Is there a bonus scheme available to Team Leaders?

Yes, Team Leaders are entitled to a generous bonus scheme as part of their employment benefits.

What is the holiday entitlement for this position?

Team Leaders receive 28 days of paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday if needed.

How does River Island promote diversity and inclusion?

River Island encourages a diverse and inclusive culture where everyone feels included and is committed to equality of opportunity, welcoming applications from all backgrounds.

Are there any discounts available for employees?

Yes, employees enjoy a generous 50% staff discount along with a uniform allowance to purchase River Island products.

What health and safety measures are in place for employees?

River Island ensures a safe working environment by complying with all Health and Safety & Retail Risk legislation, and supports ongoing training in these areas for staff.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.