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Team Leader

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WHSmith

16d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Cambridge

AI generated summary

  • You need retail leadership experience, KPI knowledge, a hands-on approach, flexibility to support nearby stores, strong communication skills, and experience in team training and motivation.
  • You will guide your team to achieve trading goals, foster a supportive culture, enhance skills, ensure a welcoming environment, and maintain safety and legal standards in the store.

Requirements

  • Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
  • Flexibility of approach that will allow you to support other stores in the area when needed.
  • Ability to build strong relationships and communicate clearly and effectively.
  • Experience of supporting employee training and development, and motivating teams to deliver their best.

Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
  • Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
  • Supporting our colleagues in an environment where everyone feels valued and welcome.
  • Creating a sense of pride within the store to ensure we are operating safely and legally.

FAQs

What is the job title for this position?

The job title for this position is Team Leader.

Where is this Team Leader role located?

This Team Leader role is located at WHSmith in Cambridge Rail.

What is the contract type for this position?

The contract type for this position is permanent.

What are the working hours for this role?

The working hours for this role are 39 hours per week, including weekends.

What are the key responsibilities of a Team Leader at WHSmith?

The key responsibilities include guiding and engaging the team to deliver excellent standards, creating a culture of learning and support, ensuring a safe and legal operating environment, and supporting employees' development.

What experience is preferred for this position?

Current or recent retail leadership experience, preferably in a fast-paced environment, and working knowledge of KPIs such as ATV.

Will I be required to support other stores?

Yes, flexibility of approach is needed to support other stores in the area when necessary.

What benefits are offered to Team Leaders at WHSmith?

Benefits include a competitive salary, pension scheme, paid annual leave, employee discounts, and a range of deals from retail partners.

What is the salary for this Team Leader position?

The salary for this Team Leader position is up to £24,944.00.

Is this a full-time or part-time position?

This is a full-time position.

What kind of work environment does WHSmith promote?

WHSmith promotes an inclusive environment where colleagues feel welcome and free to be themselves.

What is the focus of WHSmith's business?

WHSmith focuses on providing products for customers on life’s journeys, particularly in airports, hospitals, rail stations, and motorway services.

Is there a specific shift pattern required for this job?

Yes, the shift pattern is flexible but does not include nights.

WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.