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Team Leader

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Pasta Evangelists

30d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Glasgow

AI generated summary

  • You must have kitchen/food retail experience, manage diverse teams, focus on customer service, solve issues proactively, ensure product quality, communicate clearly, and love pasta!
  • You will train new starters, coach team members, ensure compliance with health regulations, manage customer complaints, drive sales, control kitchen costs, and report daily paperwork.

Requirements

  • You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
  • You have experience of managing a diverse workforce.
  • You are customer-focused, and enjoy interacting with customers.
  • You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them!
  • You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
  • You are hugely detailed oriented and don’t ever cut corners.
  • You love working in a team and helping to manage other chefs in the kitchen!
  • You can clearly communicate both verbally and in writing.
  • ... A pasta lover!

Responsibilities

  • Attend meetings when required.
  • Embrace and embed new changes in PE systems and processes.
  • Training the new starters according to the company guidelines.
  • Coaching and supporting team members in their development. Highlights high performing individuals.
  • Track team absences and report them to your Area Manager/Deputy Area Manager.
  • Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required.
  • Help to create a customer focused environment.
  • Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
  • Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
  • Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
  • Clear communication of Sales Goals, striving to consistently exceed sales targets.
  • Train the team on all new products enabling them to drive sales.
  • Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
  • Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary.

FAQs

What are the working hours for the Team Leader position?

The working hours are from 10:00 am to 2:00 am, Monday to Sunday.

What is the compensation range for this role?

The compensation for the Team Leader position is £14.00 - £15.00 per hour.

What kind of environment will I be working in?

You will be working in a fast-paced Kitchen environment within a Cloud Kitchen in Glasgow, part of the Pasta Evangelists team.

Are there any specific qualifications needed for this position?

While specific qualifications are not mentioned, experience in a fast-paced kitchen or food retail environment and managing a diverse workforce is required.

Will I be trained for this role?

Yes, you will be responsible for training new starters according to company guidelines.

Is there an opportunity for bonuses in this position?

Yes, there is a monthly bonus based on site performance.

Are meals provided during shifts?

Yes, team members receive free Pasta Evangelists products.

What growth opportunities are available within the company?

There are development opportunities for growth within the business.

How are customer complaints handled in this role?

You will manage and report all customer complaints, including food poisoning and foreign body allegations, in accordance with company policy.

Will I have a team to manage?

Yes, you will be helping to manage and support other chefs in the kitchen.

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Pasta Evangelists

The UK's original fresh pasta company 🍝 Recipe kits, takeaway, pasta making classes & more...

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

We make the UK's freshest, artisan pasta.