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Team Leader

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River Island

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You must effectively lead a team, drive sales, communicate clearly, ensure compliance with safety standards, develop staff, analyze data, and adapt to meet customer needs.
  • You will lead team briefs, drive KPIs, delegate tasks, ensure safety compliance, manage stock and visual standards, develop staff, and uphold a customer-focused culture.

Requirements

  • What We Are Looking For...
  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
  • Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements.
  • Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
  • Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks.
  • Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
  • Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
  • Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place.

Responsibilities

  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the primary responsibilities of a Team Leader at River Island?

The primary responsibilities include communication, customer focus, operations, visual and commercial standards, people management, and cost and budgeting.

What qualities are important for a Team Leader in this role?

Important qualities include accountability, engagement, results-driven mindset, effective communication skills, planning and prioritizing capabilities, and strong problem-solving skills.

What kind of support and development can I expect in this role?

You can expect support with upskilling through on-the-job training, qualifications, and a focus on progression within retail and head office roles.

Is there a discount for staff members?

Yes, there is a generous 50% staff discount along with a uniform allowance.

How many paid holidays do Team Leaders receive?

Team Leaders receive 28 days of paid holiday, inclusive of bank holidays, with the option to buy additional holiday.

Are there any health and safety responsibilities for this position?

Yes, Team Leaders are responsible for creating a safe working environment and ensuring compliance with health and safety regulations.

Does River Island promote a diverse and inclusive workplace?

Yes, River Island is committed to equality of opportunity and welcomes applications from individuals of diverse backgrounds, ensuring a culture of recognition and inclusivity.

What benefits does River Island offer beyond salary?

Benefits include a contributory private pension scheme, a bonus scheme, employee discounts, and various wellbeing solutions through RI Rewards.

Will I be involved in recruiting staff for the store?

Yes, as a Team Leader, you will support the recruitment process and ensure thorough induction for new team members.

What should I do if I need flexible working arrangements?

River Island considers flexible working requests for all roles unless operational requirements prevent otherwise.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.