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Team Leader

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The Perfume Shop

Aug 2

Applications are closed

  • Job
    Full-time
    Junior Level

Requirements

  • - Have a talent for building relationships, coaching and mentoring
  • - Have a passion for teamwork, and being successful together
  • - Have the spark to love upskilling and learning about perfume
  • - Can be flexible with your work patterns
  • - Have previous experience leading a team, or an experienced sales advisor ready for your next step

Responsibilities

  • You are passionate about coaching and mentoring staff, ensuring they are set up for success
  • You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success!
  • You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures
  • In the absence of the Store Manager, you will step in, keeping everything running smoothly!
  • Being a key holder, you will ensure the store is opened and closed at the correct times
  • You will lead by example, providing exceptional customer service and ensuring your team does the same

FAQs

What is the role of a Team Leader at The Perfume Shop?

The Team Leader plays an integral role in supporting the Store Manager with daily operations, leading and motivating a diverse team to achieve key targets, and ensuring exceptional customer service.

What are the contracted hours for this position?

The contracted hours for the Team Leader position are 21.5 hours per week.

Is this position a permanent role?

No, this position is a 6-month Fixed Term Contract.

What skills and qualities are required for this role?

You should have a talent for building relationships, coaching and mentoring, a passion for teamwork, a willingness to learn about perfume, flexibility in work patterns, and previous experience leading a team or as an experienced sales advisor.

What benefits do Team Leaders receive?

Team Leaders receive regular hours and rotas provided at least 4 weeks in advance, commission during Christmas based on store sales, 30 days holiday (pro rata), a 20% discount on perfume, additional discounts with AS Watson partners, opportunities for prizes and incentives, continuous training, access to Wagestream, and health and wellbeing benefits.

How does The Perfume Shop support employee development?

The Perfume Shop encourages internal progression by supporting employees to grow within the company and offers apprenticeship schemes for all levels.

What are the expectations regarding customer service for the Team Leader role?

As a Team Leader, you are expected to lead by example, providing exceptional customer service and ensuring that your team does the same.

Will I be working alone or as part of a team?

You will be working as part of a supportive team, and your role will involve leading and motivating others to achieve store targets together.

Can I expect to receive training for the position?

Yes, you will receive skills and training in perfume to help you succeed in your role.

Does The Perfume Shop promote diversity and inclusion in the workplace?

Yes, The Perfume Shop is committed to supporting diversity and inclusion within the work environment and ensures all qualified applicants receive equal consideration for employment.

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The Perfume Shop

We're The Perfume People With Plenty Of Talent, Passion And Spark

Retail & Consumer Goods
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

The Perfume Shop has been a leader in perfume retail sales since 1992. Starting with three stores in Birmingham Bullring, Belfast, and Milton Keynes, we have expanded to over 200 locations across the UK and Ireland, offering a wide range of designer brands, classic and celebrity perfumes, aftershaves, and body products at competitive prices with outstanding service! There are c.200 people based in our Head Office in High Wycombe, with c.70 working in our Distribution Centre based in Dunstable. Driven by our mission to share our genuine passion for perfume and people, we strive to offer the most knowledgeable perfume expertise on the high street. With our highly trained teams, we make sure that every customer receives incredible service, all to make The Perfume Shop the nations favourite Offline plus Online perfume retailer. At The Perfume Shop, we are committed to our employees, our Perfume People. We prioritise fair pay and a supportive work environment, and proud to be recognised by the real Living Wage Foundation in the UK and have been awarded ‘Top Employer’ status in the UK by the Top Employers Institute. We invest in our team through apprenticeships and learning programs, cultivating expertise in perfume knowledge and customer service excellence. We celebrate the Talent, Passion and Spark of our people at every opportunity. We are actively engaged in social responsibility initiatives, supporting charitable causes such as Alzheimer’s Research UK, Look Good Feel Better, Operation Smile, and the Marie Keating Foundation. We prioritize environmental sustainability, with initiatives like our bottle recycling service, multibrand refill station, and eco-friendly packaging for online deliveries.

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