FAQs
What are the main responsibilities of the Team Leader?
The main responsibilities include coaching and mentoring staff, motivating the team to achieve store targets, supporting the Store Manager with rosters and budgets, stepping in during the Store Manager's absence, ensuring the store is opened and closed correctly, and providing exceptional customer service while leading by example.
What qualities are essential for a successful Team Leader in this role?
Essential qualities include a talent for building relationships and coaching, a passion for teamwork and success, a willingness to learn about perfumes, flexibility in work patterns, and ideally, previous experience in leading a team or being an experienced sales advisor ready for advancement.
What kind of support and incentives does the company offer to the Team Leader?
The company offers regular working hours with a four-week schedule in advance, commission during Christmas based on sales and hours worked, 30 days holiday (pro rata), a 20% discount on perfumes, additional discounts with AS Watson partners, opportunities for prizes and incentives based on performance, continuous training, and access to financial wellbeing tools like Wagestream.
Are there any specific training opportunities for the Team Leader?
Yes, the company provides continuous learning and training to ensure Team Leaders are always developing their skills and knowledge, particularly in perfume.
How does the role of Team Leader contribute to the overall success of the store?
The Team Leader motivates and mentors staff, drives team performance to meet store targets, ensures excellent customer service, and supports operational processes, all of which contribute to the store's overall success.
What is the approach to work-life balance for Team Leaders in this role?
The company prioritizes work-life balance by ensuring regular hours, providing rota schedules at least four weeks in advance, and offering 30 days of holiday (pro rata) to allow for personal time.
Is previous managerial experience necessary for the Team Leader position?
While previous experience leading a team is beneficial, it is also acceptable for experienced sales advisors looking for their next step to apply for this role.
What benefits does the Team Leader receive beyond salary?
Benefits include a generous holiday allowance, discounts on perfumes, additional partner discounts, performance incentives, continuous training, and health and wellbeing benefits, among others.