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Team Leader

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The Perfume Shop

9d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Coventry

AI generated summary

  • You should excel in relationship building, coaching, and teamwork, be passionate about learning perfumes, be flexible with work patterns, and have prior team leadership or sales experience.
  • You will coach staff, motivate the team, manage rosters and budgets, prevent stock loss, ensure smooth operations, open/close the store, and deliver exceptional customer service.

Requirements

  • Have a talent for building relationships, coaching and mentoring
  • Have a passion for teamwork, and being successful together
  • Have the spark to love upskilling and learning about perfume
  • Can be flexible with your work patterns
  • Have previous experience leading a team, or an experienced sales advisor ready for your next step

Responsibilities

  • You are passionate about coaching and mentoring staff, ensuring they are set up for success
  • You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success!
  • You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures
  • In the absence of the Store Manager, you will step in, keeping everything running smoothly!
  • Being a key holder, you will ensure the store is opened and closed at the correct times
  • You will lead by example, providing exceptional customer service and ensuring your team does the same

FAQs

What are the contracted hours for the Team Leader position?

The contracted hours for the Team Leader position are 22.5 hours per week.

What is the pay rate for the Team Leader role?

The pay rate for the Team Leader role is £13.15 per hour.

What kind of experience is preferred for this position?

Previous experience leading a team or being an experienced sales advisor ready for the next step is preferred.

What are the main responsibilities of a Team Leader?

Main responsibilities include coaching staff, motivating the team to achieve targets, supporting the Store Manager with operational tasks, and providing exceptional customer service.

Will I receive training in perfume?

Yes, you will receive skills and training in perfume to help you succeed.

Is there an opportunity for bonuses or incentives?

Yes, there are fantastic incentives and prizes on offer to recognize success and based on personal, team, and store performance.

Can I plan my schedule in advance?

Yes, you will receive your rota at least 4 weeks in advance so you can plan your life outside work.

Are there any discounts available for employees?

Yes, employees get 20% off perfume and additional discounts with AS Watson partners, such as Superdrug and 3 mobile.

What benefits are offered in this role?

Benefits include 30 days holiday (pro rata), the opportunity to win prizes, continuous learning and training, access to Wagestream, and pension and health benefits.

Does The Perfume Shop support diversity and inclusion in hiring?

Yes, The Perfume Shop is committed to supporting diversity and inclusion within the work environment and provides equal opportunities to all qualified applicants.

The Perfume Shop

We're The Perfume People With Plenty Of Talent, Passion And Spark

Retail & Consumer Goods
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

The Perfume Shop has been a leader in perfume retail sales since 1992. Starting with three stores in Birmingham Bullring, Belfast, and Milton Keynes, we have expanded to over 200 locations across the UK and Ireland, offering a wide range of designer brands, classic and celebrity perfumes, aftershaves, and body products at competitive prices with outstanding service! There are c.200 people based in our Head Office in High Wycombe, with c.70 working in our Distribution Centre based in Dunstable. Driven by our mission to share our genuine passion for perfume and people, we strive to offer the most knowledgeable perfume expertise on the high street. With our highly trained teams, we make sure that every customer receives incredible service, all to make The Perfume Shop the nations favourite Offline plus Online perfume retailer. At The Perfume Shop, we are committed to our employees, our Perfume People. We prioritise fair pay and a supportive work environment, and proud to be recognised by the real Living Wage Foundation in the UK and have been awarded ‘Top Employer’ status in the UK by the Top Employers Institute. We invest in our team through apprenticeships and learning programs, cultivating expertise in perfume knowledge and customer service excellence. We celebrate the Talent, Passion and Spark of our people at every opportunity. We are actively engaged in social responsibility initiatives, supporting charitable causes such as Alzheimer’s Research UK, Look Good Feel Better, Operation Smile, and the Marie Keating Foundation. We prioritize environmental sustainability, with initiatives like our bottle recycling service, multibrand refill station, and eco-friendly packaging for online deliveries.