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Team Leader

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You need 2+ years in logistics leadership, a relevant degree, strong commercial insight, a growth mindset, effective coaching skills, prioritization abilities, cost awareness, and local stakeholder connections.
  • You will lead a team to optimize customer delivery, resolve issues, foster relationships, promote digital solutions, drive efficiencies, and support team development while enhancing customer experience.

Requirements

  • At least 2 years of recent leadership experience in the logistics industry.
  • Bachelor’s degree in Supply Chain, Logistics, or a relevant discipline.
  • Strong business acumen and excellent commercial knowledge of the local market landscape.
  • Continuous growth and improvement mindset with a global orientation.
  • Effective leadership and coaching skills.
  • Strong prioritization capabilities.
  • Cost consciousness.
  • Knowledge of and relationships with key local stakeholders.

Responsibilities

  • Lead a team of agents managing a portfolio of customers, optimizing the delivery of non-physical and outsourced physical products.
  • Support customers proactively and drive issue resolution within a specific geography.
  • Foster strong customer relationships and team engagement.
  • Promote the adoption of our digital solutions for customers and CX teams.
  • Implement cost-saving plans aligned with procurement logic to maintain a deflationary cost profile while ensuring safety and reliability.
  • Design and drive revenue-optimizing opportunities.
  • Evaluate, justify, support, and critique decisions related to the development and implementation of Maersk Integrated Management Systems.
  • Build strong relationships with customers, understanding their business, service needs, drivers, and desires.
  • Monitor customer satisfaction across segments and collaborate with relevant teams to drive local improvements.
  • Represent the voice of the customers throughout the organization while maintaining the company’s vision.
  • Review and update SOPs/IOPs based on frequent issue resolution and exception management.
  • Ensure good collaboration and customer experience as part of cross-functional teams.
  • Work closely with GSC to lead and accelerate efficiency.
  • Identify recurring issues in delivery performance and initiate steps to address root causes.
  • Support onboarding and coaching of new and existing team members to build a productive and consultative team.
  • Drive transformations and change management initiatives to eliminate undue complexity and shift the customer experience culture from transactional to consultative and value-added.

FAQs

What is the main focus of the Team Leader position at Maersk?

The Team Leader position focuses on managing a team of agents to optimize customer delivery of non-physical and outsourced physical products, ensuring seamless order execution, and driving customer satisfaction within the logistics operation layer.

What qualifications are required for this role?

Candidates should have at least 2 years of recent leadership experience in the logistics industry, a Bachelor's degree in Supply Chain, Logistics, or a relevant discipline, strong business acumen, effective leadership and coaching skills, and knowledge of key local stakeholders.

What key responsibilities does the Team Leader have?

Key responsibilities include leading a team to manage customer portfolios, promoting digital solutions for customers, driving revenue-optimizing opportunities, building strong relationships with customers, and supporting the onboarding and coaching of team members.

Is there a focus on customer experience in this role?

Yes, the role emphasizes improving customer satisfaction and experience by building strong relationships with customers, monitoring satisfaction levels, and representing customer voices within the organization.

What is Maersk's stance on diversity and inclusion in the workplace?

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and welcoming applicants regardless of various characteristics, such as race, gender, age, disability, and more.

What type of work environment can employees expect?

Employees can expect a collaborative environment focused on continuous learning, team engagement, and driving efficiency across cross-functional teams in the logistics sector.

Are there opportunities for growth and transformation in this role?

Yes, the Team Leader will drive transformation and change management initiatives, encouraging a shift towards a more consultative and value-added customer experience culture.

How does Maersk support new employees during their onboarding process?

Maersk supports onboarding through coaching and mentorship for new team members, aiming to build a productive and consultative team focused on continuous growth and improvement.

What kind of skills are important for success in this role?

Effective leadership and coaching skills, strong prioritization capabilities, a continuous growth mindset, and cost consciousness are important for success as a Team Leader at Maersk.

How does the Team Leader contribute to the overall strategy of customer experience?

The Team Leader promotes the adoption of digital solutions, implements cost-saving measures, and designs revenue-optimizing opportunities as part of the broader customer experience strategy.

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.