FAQs
What is the main focus of the Team Leader position at Maersk?
The Team Leader position focuses on managing a team of agents to optimize customer delivery of non-physical and outsourced physical products, ensuring seamless order execution, and driving customer satisfaction within the logistics operation layer.
What qualifications are required for this role?
Candidates should have at least 2 years of recent leadership experience in the logistics industry, a Bachelor's degree in Supply Chain, Logistics, or a relevant discipline, strong business acumen, effective leadership and coaching skills, and knowledge of key local stakeholders.
What key responsibilities does the Team Leader have?
Key responsibilities include leading a team to manage customer portfolios, promoting digital solutions for customers, driving revenue-optimizing opportunities, building strong relationships with customers, and supporting the onboarding and coaching of team members.
Is there a focus on customer experience in this role?
Yes, the role emphasizes improving customer satisfaction and experience by building strong relationships with customers, monitoring satisfaction levels, and representing customer voices within the organization.
What is Maersk's stance on diversity and inclusion in the workplace?
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and welcoming applicants regardless of various characteristics, such as race, gender, age, disability, and more.
What type of work environment can employees expect?
Employees can expect a collaborative environment focused on continuous learning, team engagement, and driving efficiency across cross-functional teams in the logistics sector.
Are there opportunities for growth and transformation in this role?
Yes, the Team Leader will drive transformation and change management initiatives, encouraging a shift towards a more consultative and value-added customer experience culture.
How does Maersk support new employees during their onboarding process?
Maersk supports onboarding through coaching and mentorship for new team members, aiming to build a productive and consultative team focused on continuous growth and improvement.
What kind of skills are important for success in this role?
Effective leadership and coaching skills, strong prioritization capabilities, a continuous growth mindset, and cost consciousness are important for success as a Team Leader at Maersk.
How does the Team Leader contribute to the overall strategy of customer experience?
The Team Leader promotes the adoption of digital solutions, implements cost-saving measures, and designs revenue-optimizing opportunities as part of the broader customer experience strategy.