Team Leader

Midcounties Co-operative

Jul 1

Applications are closed

Job
Part-time
Mid Level
Hospitality & Retail
Reading

Requirements

To be customer focused and deliver excellent store experiences
A natural ability to listen, interact and communicate with customers and team members
Enthusiasm and resilience to support your colleagues during demanding times
Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
Confidence and a friendly, approachable nature
Some previous supervisory experience (desirable)eam!

Responsibilities

to champion excellent customer service
to motivate and support the team by leading from the front
to delegate the tasks fairly
to understand how the store is performing against financial targets
to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
to take ownership to ensure that customer complaints are dealt with professionally
to be actively involved with community projects and supporting local community groups

Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods

Industry

5001-10,000

Employees

2005

Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

Democracy
Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.
Openness
Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.
Equality
Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.
Social Responsibility
Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.