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Team Leader

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WHSmith

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Cambridge

AI generated summary

  • You need recent retail leadership experience, a proactive approach, KPI knowledge, flexibility, strong communication skills, and experience in training and motivating teams.
  • You will guide your team to achieve targets, foster a supportive culture, promote skill development, ensure a welcoming environment, and maintain safe and legal operations throughout the store.

Requirements

  • Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
  • Flexibility of approach that will allow you to support other stores in the area when needed.
  • Ability to build strong relationships and communicate clearly and effectively.
  • Experience of supporting employee training and development, and motivating teams to deliver their best.

Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
  • Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
  • Supporting our colleagues in an environment where everyone feels valued and welcome.
  • Creating a sense of pride within the store to ensure we are operating safely and legally.

FAQs

What are the working hours for the Team Leader position?

The working hours are 39 hours per week, including weekends.

Is the Team Leader position permanent?

Yes, the Team Leader position is a permanent role.

What type of experience is required for the Team Leader role?

Current or recent retail leadership experience (preferably in a fast-paced environment) with knowledge of KPI's such as ATV is required.

What is the salary for the Team Leader position?

The salary for the Team Leader position is up to £24,944.00.

Is this a full-time or part-time position?

This is a full-time position.

Where is the Team Leader position located?

The position is located at WHSmith in Cambridge Rail, Cambridgeshire, UK.

What benefits do employees receive at WHSmith?

Employees receive a salary, pension scheme, paid annual leave, employee discounts, and a range of deals from retail partners, along with support through the Employee Assistance Programme.

What is expected of a Team Leader in this role?

A Team Leader is expected to guide and engage the team, create a culture of learning and support, support colleagues, and ensure the store operates safely and legally.

Will the Team Leader need to support other stores?

Yes, flexibility to support other stores in the area when needed is required.

Does WHSmith promote inclusivity in the workplace?

Yes, WHSmith is proud to be an inclusive employer, encouraging colleagues to feel welcome and free to be themselves.

WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.