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Team Leader

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The Perfume Shop

14d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should excel in relationship building, coaching, and teamwork, possess a passion for perfume, be flexible in work patterns, and have prior leadership or sales experience.
  • You will coach staff, motivate the team to meet targets, assist with store operations, act as key holder, and ensure exceptional customer service in the absence of the Store Manager.

Requirements

  • Have a talent for building relationships, coaching and mentoring
  • Have a passion for teamwork, and being successful together
  • Have the spark to love upskilling and learning about perfume
  • Can be flexible with your work patterns
  • Have previous experience leading a team, or an experienced sales advisor ready for your next step

Responsibilities

  • You are passionate about coaching and mentoring staff, ensuring they are set up for success
  • You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success!
  • You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures
  • In the absence of the Store Manager, you will step in, keeping everything running smoothly!
  • Being a key holder, you will ensure the store is opened and closed at the correct times
  • You will lead by example, providing exceptional customer service and ensuring your team does the same

FAQs

What are the contracted hours for the Team Leader position?

The contracted hours for the Team Leader position are 20 hours per week.

What is the pay rate for this role?

The pay rate for the Team Leader position is £13.15 per hour.

What kind of training will I receive for the Team Leader role?

You will receive skills and training in perfume to help you succeed in the Team Leader role.

Is this position a permanent role?

No, this position is a fixed-term contract.

Do I need previous experience to apply for this role?

Yes, previous experience in leading a team or being an experienced sales advisor is preferred for this role.

What benefits are offered to Team Leaders?

Team Leaders receive 30 days of holiday (pro-rata), a 20% discount on perfume, commission at Christmas, additional discounts with AS Watson partners, opportunities for prizes and incentives, continuous learning and training, and access to Wagestream for financial wellbeing.

Can I progress internally within the company?

Yes, The Perfume Shop encourages internal progression and offers apprenticeship schemes for all levels.

What specific qualities should I possess to be a successful Team Leader?

You should have a talent for building relationships, a passion for teamwork, a spark for learning about perfume, flexibility with work patterns, and ideally prior leadership experience.

Will I have regular hours in this role?

Yes, you will work regular hours, and your rota will be provided at least four weeks in advance.

How does The Perfume Shop promote diversity and inclusion?

The Perfume Shop is committed to supporting diversity and inclusion and provides equal opportunity for all qualified applicants regardless of background.

Can I expect to receive performance incentives?

Yes, there are fantastic incentives and prizes available based on personal, team, and store performance.

The Perfume Shop

We're The Perfume People With Plenty Of Talent, Passion And Spark

Retail & Consumer Goods
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

The Perfume Shop has been a leader in perfume retail sales since 1992. Starting with three stores in Birmingham Bullring, Belfast, and Milton Keynes, we have expanded to over 200 locations across the UK and Ireland, offering a wide range of designer brands, classic and celebrity perfumes, aftershaves, and body products at competitive prices with outstanding service! There are c.200 people based in our Head Office in High Wycombe, with c.70 working in our Distribution Centre based in Dunstable. Driven by our mission to share our genuine passion for perfume and people, we strive to offer the most knowledgeable perfume expertise on the high street. With our highly trained teams, we make sure that every customer receives incredible service, all to make The Perfume Shop the nations favourite Offline plus Online perfume retailer. At The Perfume Shop, we are committed to our employees, our Perfume People. We prioritise fair pay and a supportive work environment, and proud to be recognised by the real Living Wage Foundation in the UK and have been awarded ‘Top Employer’ status in the UK by the Top Employers Institute. We invest in our team through apprenticeships and learning programs, cultivating expertise in perfume knowledge and customer service excellence. We celebrate the Talent, Passion and Spark of our people at every opportunity. We are actively engaged in social responsibility initiatives, supporting charitable causes such as Alzheimer’s Research UK, Look Good Feel Better, Operation Smile, and the Marie Keating Foundation. We prioritize environmental sustainability, with initiatives like our bottle recycling service, multibrand refill station, and eco-friendly packaging for online deliveries.