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Team Leader - After Sales

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KAVAK

12d ago

  • Job
    Full-time
    Senior Level
  • Construction & Surveying
    Engineering
  • Dubai

AI generated summary

  • You need a diploma in Mechanical/Automotive, 5 years of supervisory experience, strong technical knowledge in repairs, and good communication skills. A valid UAE driver’s license is a plus.
  • You will allocate jobs, review parts and quality checks, prepare quotations, monitor workshop performance, oversee customer communication, and enhance team competency and tool functionality.

Requirements

  • Diploma or equivalent in Mechanical / Automotive or related field
  • Minimum 5 years’ experience as supervisor in a reputed automotive dealership
  • Knowledge in mechanical, electrical & body repairs
  • Sound technical knowledge in vehicle diagnosis and repair
  • Good communicator in English; Arabic an advantage
  • Sound technical knowledge in vehicle diagnosis and repair
  • Knowledge of technical software
  • Valid UAE Passenger Bus driver’s license will be an advantage
  • Ability to think analytically
  • Planning and organizing

Responsibilities

  • Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize throughput on time
  • Reviews pre-order forms to confirm parts requirements are well-matched with the issue on hand and guaranteed to fix the problem
  • Ensures quality checks are done on finished jobs by the technicians
  • Prepare quotations. Coordinate with service advisors seeking approval
  • Reviews workshop figures, such as hours sold, hours worked versus idle hours to monitor progress of operational targets. This includes preparing reports for management discussions
  • Monitors communication with customers through Service
  • Monitors and improves the competency of team members. Accountable for the functioning and repairs of tools / equipment being used in the workshop

FAQs

What industry is this job position in?

This job position is in the automotive industry.

Where is the job location?

The job is located in Dubai, United Arab Emirates.

What is the primary mission of the Team Leader - After Sales?

The primary mission is to ensure optimal utilization of workshop technicians and resources to achieve operational efficiency targets while maintaining quality standards, safety, and efficiency in vehicle repair and service activities.

What qualifications are required for this role?

A diploma or equivalent in Mechanical/Automotive or a related field is required, along with a minimum of 5 years' experience as a supervisor in a reputed automotive dealership.

Is experience in mechanical, electrical, and body repairs necessary?

Yes, knowledge in mechanical, electrical, and body repairs is required for this role.

What language skills are preferred for this position?

Good communication skills in English are required, and knowledge of Arabic is considered an advantage.

Is prior technical software knowledge necessary?

Yes, knowledge of technical software is required for this position.

Do applicants need a driver's license?

A valid UAE Passenger Bus driver's license will be an advantage for applicants.

What kind of skills are expected from candidates?

Candidates should possess analytical thinking, planning, and organizing skills.

What does the role involve in terms of customer communication?

The role involves monitoring communication with customers through the service department.

Will there be opportunities for team development?

Yes, the role involves monitoring and improving the competency of team members.

Automotive
Industry
5001-10,000
Employees
2016
Founded Year

Mission & Purpose

Kavak is a leading online platform for buying and selling pre-owned cars, offering a seamless and trustworthy experience for customers across several countries. They strive to transform the used car market by providing comprehensive services, including financing, warranties, and detailed vehicle inspections. Kavak aims to make car ownership accessible and hassle-free by leveraging technology to offer transparency, fair pricing, and convenience, ensuring customers can purchase or sell vehicles with confidence and ease.